Abdul Rahim Adam

Experience

• 

  Nanyang Technological University

  Jun 2010 - Dec 2010

  Desktop Engineer

  As a consultant, Adam’s task was to handle 1st level support of issues reported by users such as students, professors, alumni and others. Apart from creating and managing incidents, Adam was also tasked to maintain servers, backups and perform network monitoring.

• 

  BT Global Services

  Jan 2011 - Oct 2017

  As a service provider, BT in partnership with HP was providing Endpoint Protection, Enterprise Single Sign On, Mail Hygiene and Central Network Intrusion Prevention Systems to the Singapore government.Adam as the Operations Manager, managed a team of 10 personnel in providing 2nd level support for these services. Over the years, while supporting this project, he had gained vast knowledge on Audit, Engineering, ITIL and Security processes coupled with the knowledge on the above mentioned managed services.Other aspects of his role is providing guidance and support to the team, schedule planning, engagement with our engineering manager and leads on various project milestones, managing customer expectations on high severity incidents and problem tickets, speedy resolution of high severity incidents, generating, analysing and providing monthly reports to the stakeholders in both HP and IDA and among various other tasks. Show less

  • Global Service Manager

    Jan 2015 - Oct 2017

  • Operations Manager

    Jan 2011 - Dec 2014
• 

  Trustwave

  Oct 2017 - Mar 2020

  Lead Consultant, IT Security

  RoleService Delivery Manager for Akamai (Managed Security Services)- Accounts across Government and Commercial sectors- Project and Service Management- On-boarding customers onto the Akamai CDN, primarily the Kona Site Defender + Dynamic Site Accelerator product suite

• 

  A*STAR - Agency for Science, Technology and Research

  Apr 2020 - now

  • Deputy Director

    Apr 2024 - now

  • Senior Assistant Director

    Apr 2023 - Mar 2024

  • Head

    Apr 2021 - Mar 2023

  • Assistant Head

    Apr 2020 - Apr 2021