Dinesh Ramnani

Experience

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  Global protection

  Dec 1999 - Mar 2000

  IT technical support

  - Installing ,configuring and troubleshooting problems related to company LAN including hardware and software support

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  LINKdotNET

  Apr 2000 - Jun 2000

  Customer services Technical support ( dial-up call center )

  - Troubleshooting and solving problems related to dial-up connection on different platforms ( MS- Win 95,98 ,NT4)

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  Giza Systems

  Jul 2000 - Apr 2012

  Responsible for pre-sales & bidding activities providing support to specific strategic partners and accounts for Telecom sector to meet Giza Systems organizational effectiveness, efficiency, and alignment with clear order bookings and product revenue goals. -Introducing Giza Systems product portfolio and solutions, providing commercial and technical information (unique selling points) concerning products, assisting prospects in building relevant business cases.-Supporting sales efforts to map potential technical and business partners, -Coordinating with customer support, sales/pre-sales, product marketing, R&D and project management within the account, including on-going follow up meetings to maintain continuity and ensure full visibility into account activities on a global scale.-Supporting vendor channel management and provision of marketing.-Qualifies sales opportunities in the terms of customer technical & Business requirements, competition, decision making process and funding.-Managing Enterprise bids.-Opening new channel with vendors and distributors and helping sales team in pricing policies.-Leading responses to tenders (RFP and RFQs), throughout the whole cycle, including technical responses, clarifications and presentations to customer-Preparing Bill of Materials for end-to-end turnkey proposals that include Giza Systems and 3rd party products.-Coordinate with the sales team in formulating proposals and tenders-Relate latest technology to business prepositions-Develop technical pre-sales solutions for different architectures and infrastructure with detailed specifications and supporting diagrams.-Maximize company added value to be highlighted to sales team during RFP writing and when submitting a proposal.-Provide high-level technical consulting services to customers through presentation, customer meetings. Proof of concept.-Expand and extend opportunities for customer business.-Validate a pre deployment solution. Show less - Identify Business and technical needs of a customer.- Relate latest technology to business prepositions- Technically qualify the opportunity.- Develop technical pre-sales solutions for different Operating systems and infrastructure with detailed specifications and supporting diagrams.- Plan Hardware Infrastructure project.- Develop technical account plans. - Coordinate with the sales team in formulating proposals and tenders- Maximize company added value to be highlighted to sales team during RFP writing and when submitting a proposal.- Conduct professional demos and presentations for assigned solutions.- Provide high-level technical consulting services to customers through presentation, customer meetings. Proof of concept.- Expand and extend opportunities for customer business.- Validate a pre deployment solution. Show less - Installing, configuring and administrating Microsoft Windows server operating systems ( NT4 , 2000 , 2003 )- Installing, configuring and administrating Microsoft Windows client operating systems ( 95,98, 2000, XP )- Managing and administrating Microsoft windows 2000 network environment.- Installing, configuring and administrating CA unicenter NSM Network system management.- Installing, configuring and administrating CA unicenter Service desk - Installing, configuring and administrating CA unicenter Desktop management (software delivery, asset control and Remote control).- Installing, configuring and administrating MS- ISA - Installing and configuring MS- Exchange.- Support, diagnose and troubleshoot Hardware problems especially HP Proliant servers, Compaq Alpha servers, HP/Compaq notebooks and Desktop products.- Acting as the technical arm for the sales team meeting and presentations.- Supporting the sales team to find new opportunities and introduce new solution through following up the client’s needs and infrastructure.- Planning on-shelf stock for HP Giza systems clients according to the latest HP service advisories and most common failures.- Prepare an action plan for pre-failure events.- Provide technical support to HP and Giza systems clients through different methods including on-site, phone and e-mail.- Provide monthly reports about the performance and most critical problems solved (including the corrective procedures) to the higher levels of management. - Work with the other team members on installation, maintenance and troubleshooting. Show less

  • Senior Presales Consultant

    Mar 2011 - Apr 2012

  • Senior Presales engineer

    Jan 2007 - Feb 2011

  • Senior system Engineer

    Jul 2000 - Dec 2006
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  Raya Data Center

  May 2012 - now

  Presales Manager

  Responsible for pre-sales, offering & bidding activities to Raya Data Center customers to meet Raya Data Center organizational effectiveness, efficiency, and alignment with clear order bookings, product revenue goals and Increase RDC Market share, Was awarded Raya Achiever club certificate in recognition of high performance and achievement target goals.-Qualifies sales opportunities in the terms of customer technical & Business requirements, competition, decision making process and funding.-Introducing Raya Data Center product portfolio and services, providing commercial and technical information (unique selling points) concerning services, assisting prospects in building relevant business cases. -Coordinating with operation, sales, product marketing and project management within the Mega accounts, including on-going follow up meetings to maintain continuity and ensure full visibility into account activities on a global scale.-Supporting vendor channel management and provision of marketing.-Managing Enterprise bids.-Opening new channel with vendors and distributors and helping sales team in pricing policies.-Revamping and introducing new services with cooperation of Marketing team-Provide high-level technical consulting services to customers through presentation, customer meetings. -Expand and extend opportunities for customer business.-Plan Raya Data Center Hardware Infrastructure requirements for cloud computing, business continuity and disaster recovery and Validate vendors pre deployment solution.-Coordinate with Marketing team in marketing demand generating activities like tradeshows, company events or customer workshops -Develop cross selling opportunities with Raya Data Center partners-Preparing Raya Data Center pricing scheme for different services based on Target goals and sales strategy, costing, competitor analysis and target market segments. Show less