Experience

• 

  Bay talkitech (p) ltd chennai

  Jun 1998 - Sept 2002

  Service engineer

  Responsible for planning and execution of server installation and custom build applications on all BSNL and Western railway Datacenters. , my other core responsibilities include:

• 

  Sutherland global services

  Sept 2002 - Aug 2006

  Sr executive

  Responsible for Managing the technical service support team,Responsible for all the technical calls handled by my team, Was also in charge for managing the agreed SLA. Used to monitor the team for there performance, Coach and educate them on calls, Service improvement and Matrix management .Implement and monitor the quality process inside the team. Improve resolution percentage and maintain the SLA. Maintain team’s performance and complete Performance appraisal and the end of every financial year. Show less

• 

  Covansys

  Aug 2006 - Aug 2008

  Service delivery executive

  Was responsible for managing Ford’s Premium car Jaguar and Land rover specific application portal and its related server’s. My team was also responsible for adding new sever and related network hardware’s. Also acted as a bridge between application development team and business users for solving there date to day application related error and issues. Since me being the one point of contact for all the Portal issues, I have exhibited the best on Stakeholder management. This has allowed achieving best vendor support award for the year 2008. Show less

• 

  Mphasis

  Sept 2008 - Jun 2011

  Infra project management lead

  As Project Manager for EMEA region, I was responsible for handle infrastructure enhancements and need bases infrastructure expansions on my clients Datacenter. In the course of 12 months, I have successfully handled projects from accounts/ Business like (Interconnect, Wynyard MMI, Bravura, Tower Watson, Beethoven, Black& Veatch cop).As part of implementation phase of such project I have exhibited by experience and talents by successfully completing the given enhancements on time and within budgets. Show less

• 

  Csc

  Jun 2011 - Oct 2012

  Infrastructure project manager

  Worked with Royal Bank of Scotland ( RBS) account as Project Manager for EMEA region ,Responsible for commissioning and decommissioning RBS and ULSTAR Bank branches which involves, Requirement Gathering , Stakeholder Management ,Preparing Project Plan & Schedule ,Budget & Resource Estimation ,Budget Tracking ,Monitoring & Controlling the project

• 

  Flsmidth

  Oct 2012 - Jul 2015

  Global infrastructure project manager

  To plan and executing Strategic projects which brings benefit to organization, and adds more value to the cost effective efficient programs executed inside the organization, Handling engineering rollout projects across all Material handling business units , Successfully completed IT Projects like Firewall Standardization, Reverbed switch upgrades, Websense license upgrade , Nexus Switch upgrade and Datacenter bandwidth optimization by implementing 10G network (OFC), Application projects ADP interface, Oracle ERP interface to CWT, and Oracle OBIEE upgrade to 11 G was also completed successfully under support. Show less

• 

  Ust global

  Aug 2015 - Jun 2021

  Program manager - cloud and infrastructure services

  • Review /Analyze and allocate PM to right project.• Planning discussion with top management Client partner manager to understand the Project goal and new project in pipeline.• Directly manages all aspects of the project lifecycle and working with IT partners to oversee all phases of a project.• Closely managing scope to ensure commitments are achieved within the agreed time, cost, and quality parameters with focus on delivering the business benefits.• Engaging and utilizing the necessary resources and skills.• Working closely with project manager to ensure budget forecasts and provides on-going reconciliation of resources and other related project expenditures.• Engaging appropriate stakeholder engagement, change and communication plans and interfaces are developed and executed.• Presenting the project in various project governance/forums .• Defining and tracking project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.• Identifying required control frameworks to meet the various assurance requirements of the project.• Driving the RFI/RFP , working closely with pre sales and SXO team.• Managing a team of PM's Show less

• 

  Appviewx

  Jun 2021 - Feb 2022

  Program manager - customer success

  Responsible for managing Customer success Program & projects. Responsible for implementing project management framework and improve the customer experience.

• 

  Hcltech

  Feb 2022 - now

  Associate general manager

  Managing the Offshore delivery for a Healthcare customer , Responsible for People, Process and Technology delivered out from offshore delivery center.