Experience

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  Bitwin computers

  Jan 2015 - May 2016

  It system engineer

  • Installing and configuring computer operating systems and applications.• Troubleshooting and analyzing problems of desktop computers, laptops and various components/peripherals of an IT network.• Installing and Configuring Network Routers and Switches at client end.• Installed and maintained company's computer systems and network.• Installation and Configuration of Network printers, Scanner, and its troubleshooting.• Provided solutions and technical guidance to user facing issues and difficulties.• Installation of antivirus software update & same.• Provided technical support in troubleshooting and solving network issues.• Proficient in handling escalated calls and providing Technical Support to end-users. Show less

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  Belhasa engineering & contracting co llc.

  Jul 2017 - Jan 2020

  It engineer

  • Installing, Configuring, Managing and Maintaining Computer Operating Systems and applications.• Install and Configure Microsoft Server 2008-2012.• Formatting, Installation of OS and Drivers and various Software as required like, Office 2010, Office 2016 and 365, AutoCAD etc.• Installing and configuring various types of USB and Removable Devices like Headphone, Microphone, Speakers, Bluetooth and USB Hard Drive.• Installation of antivirus software update & same.• Installing, Configuring and Maintaining Biometrics Machine.• Configure Network using TCP/IP and troubleshooting.• Managing Network devices: Routers, Switches, Access Points, Network Drives.• Resolving Connectivity, File sharing and Firewall related problems.• Performing regular security check and backup for the users.• Firmware upgradation of Network Devices.• Upgrading & Patching Operating Systems.• Manual backup of switches & Routers.• Setting up LAN/WAN Connections.• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Network Printer and Scanners Configuration & Maintenance.• Monitor and maintain computer System and Networks.• Configure Email account using POP3 services.• Remote Support to end users.• Coming up with IT solutions to fix a company’s problem.• To work as a team member and to make sure that deadline is met, also to work in a highly pressured environment with minimum resources in a highly professional manner. Show less

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  Dubai holding group

  Feb 2020 - May 2020

  System administrator

  • Perform a wide range of system administration duties on MIS database, application, and other servers including install, debug, maintain, upgrade, and general support.• Provide desktop/laptop and point of sale hardware support.• Maintain and ensure smooth functioning of multifunction printers, scanners, fax machines, audio systems in the stores• POS hardware support and co-ordinate with franchise IT in case it is not our own POS• Assist and support in new store openings for:1. Application of telephone lines.2. Data & Voice Cabling – coordinate with contractors & partners (Supply of Material)3. Order Equipment’s.4. Configuration of Routers (ensure communication is established with Head Office)5. Point of Sale – Assembly and placement in store.6. Traffic counter placement at entrances.7. Back Office Desktop / Printer / Fax – Setup.• Evaluate, test, and deploy all software and hardware upgrades to the server / end user infrastructure. • Implementing network security equipment, including firewalls, antivirus software’s for network supporting users• Proactive monitoring of all hardware, applications and services using a combination of tools to ensure high availability and SLA’s.• Creating & administrating user accounts in AD.• Managing NAS drives & assigning folder policies through Active Directory.• Configuring Devices for Zara & Zara home as per client policies.• Designed and implemented system security and Data assurance.• Configured VoIP phones according to company’s standard. • Perform regular and on-demand system backups and recoveries.• Assist in developing, implementing, testing and maintaining server level disaster recovery plans. • Collect and review system data for capacity and planning purposes.• Configure and Install router / Telco equipment’s.• Manage & troubleshoot networks, intranet & internet connectivity throughout the organization Show less

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  Al safadi restaurant

  Jul 2020 - Oct 2021

  It administrator

  •Currently working as standalone IT Administrator of the company managing all Backup & Security policies.•Maintaining emails through office 365, supporting SAP administration.•Managing hardware and software throughout the organization including servers, employee. desktops/laptops, network / voice infrastructure, internal networks devices.•Developing an effective and workable framework for improving help desk IT support to provide a professional image and business continuity.•Manage guest Wi Fi connections & Vlan Configurations .•Monitoring the company network and communication operations to guarantee a smooth operation. •Coordinating with IT vendors, external suppliers, and other contractual partners to ensure procurement delivered in time.•Ensuring that technology and systems are well maintained to their maximum performance and availability. •Implementing policy and procedure to guarantee data and assets availability, integrity, and security as per the company standards and ensure business continuity.•Creating users on Linux & assigning permissions for call center users.•Managing & Maintaining smooth running of call center calling software (Convox Calling Software)•Ensured the connectivity through VPN is online for all the branches.•Installed & Configured backup agents according to specific settings for security and streamlined data flow.•Implemented Azure backup agent for secure cloud backup.•Executed software and hardware upgrades as needed or scheduled, including emergency roll-outs.•Providing the superior with information on all issues of concern to the business. •Scheduling periodic checks for the Point of Sales (POS), IP telephony, CCTV systems.•Proactively monitor IT infrastructure working to eliminate inconvenience and lost profits due to downtime. Show less

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  Al shamsi holdings

  Oct 2021 - now

  System analyst