Kayla Burris

Experience

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  Creations By Lynn

  Aug 2009 - Aug 2011

  Florist

  • Answered phones for customer inquiries and flower orders• Organized and maintained the desk and front of the shop • Designed and created various floral arrangements, boutonnières, and corsages• Aided in the set-up and take-down of weddings and events

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  Boston Mills/ Brandywine Ski Resort

  Nov 2013 - Mar 2014

  Bartender

  • Prepared the bar and dining area for opening • Maintained cleanliness and stock of the bar to uphold Safety and Sanitation regulations• Poured 20 different beers from tap and made up to 25 specialty cocktails

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  The Bertram Inn at Glenmoor Country Club

  Mar 2014 - Jul 2014

  Guest Service Representative

  • Acted as Liaison to club members and guests by directing them to the appropriate departments• Handled guests checking in and out of the hotel• Aided Sales & Catering manager in printing and distributing weekly Banquet Event Orders• Participated in Banquet and Catering meetings with managers of Food and Beverage

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  The Westin Cleveland Downtown

  Mar 2015 - Aug 2017

  Rooms Controller and Guest Experience Specialist

  • Upgrades daily Starwood Preferred Guest members• Handles all daily transient reservations • Controls room and house inventory• Acts as liason between Sales and Front Office for Corporate and Transient guests• Handles all room assignments and pre-registering of group arrivals• Front Office Leader• Sends out daily Green, yellow, and pink sheets with special requests from guests• Attends weekly Resume and Leadership meetings• Creates reservations, sign in sheets, and process of contracted airline reservations• Coordinates with Engineering and Housekeeping to schedule weekly MRT rooms for updating• Assists Service Express and Front Desk agents when needed• Sends out daily "Welcome" mail merges to all arriving SPG guests • Recognizes and executes set-up of all special requests and celebrations Show less

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  Conservancy for Cuyahoga Valley National Park

  Aug 2017 - Oct 2024

  Sales and Guest Services Manager

  • Actively work to identify new leads and potential clients for Happy Days Lodge• Work with Catering Coordinator and Guest Services Concierge to effectively market Extraordinary Spaces Catering to all Happy Days Lodge event clients• Develop and administer event follow up procedures and customer service surveys; analyze responses• Set meetings with clients as requested to coordinate event details (timelines, contract details, vendor list, and client requests)• Assist in setting hosting and housekeeping schedules• Work with Catering Coordinator to effectively communicate event information to support staff and be sure they are receiving updated information regarding groups and facilities• Provide staff support (staffing for hosting and catering service) for Conservancy internal events including Development and Volunteer events• Recruit, interview, and hire Stanford House and Extraordinary Spaces event host staff• Train and supervise event hosts to successfully execute hosting duties for weddings, meetings, retreats, and social events at Happy Days Lodge• Oversee maintenance of Happy Days Lodge and communicate with Conservancy administration and National Park Service on facility condition• Maintain integrity of historic facilities by adhering to NPS and Conservancy guidelines Show less

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  Fuerst Automotive

  Oct 2024 - now

  Owner/Office Manager