Ayesha Jamil

Experience

• 

  Warid Telecom

  Jan 2013 - Dec 2016

  1. Account opening via Branchless Banking . 2. Coordinate with relevant departments for effective resolution of issues pertaining to MFS . 3. Actively participate in training programs to maintain and acquire additional job knowledge and skills.4. Contribute to the fulfillment of department and company objectives and goals . 5. To take ownership and ensure resolution of customer complaints and follow up on all cases cited by the customer as first interface . 6. Cross-sell bank products and services based on customer needs , in accordance with the MFS program standards. 7. Daily Dealing of Cash Payment and Receipts . 8. Utility Bills Payment . 9. Inventory Management and Reporting . 10. Responsible for Sales targets on monthly Basis . Show less

  • MOBILE FINANCIAL REPRESENTATIVE

    Jan 2013 - Dec 2016

  • Mobile financial representative

    Jan 2013 - Dec 2016
• 

  Jazz

  Jan 2017 - now

  As an Expert Experience Assurance my core responsibility is to oversees the daily workflow and schedules of the experience department.To develop, implement, and manage processes to ensure that experience meets required specifications for quality, function, and reliability prior to delivery.Identifies and sets appropriate quality standards and parameters for experience department (HR)Analyzing the data in order to find areas for growth in respective domain.Creating reports to track progress on daily basis.Formulating strategies to increase productivity in respective domain.Reviewing processes in order to ensure that they are align with SOP's and Company Policy's.Identifying the training requirements to meet the quality standards. Show less  Managing end to end L&D operations for nationwide Jazz Employees Analyze requests to determine the target audience, existing training material, impact and urgency. Collaborate closely with Support Project Managers for Enablement alignment on feature launches. Identifying the best-suited facilitator or platform for the request received. Providing regular progress updates to requestors/stakeholders and Enablement leadership. Coordination with internal/external stakeholders for timely execution of training arrangements. Coordination with internal stakeholders for timely execution of training arrangements. Managing all payments to be made within timelines, Domestic and international payments of trainings. Responsible for the Vendor management related to all trainings. Leading in processing the contracts and agreements of all vendors with Legal and internal departments.Core Functional Task: 1) Developing New Learning and Development system for (end to end function) to provide the best employee experience.2) People and Organization social media coordination.3)Lead in Digital Experience Journey project for Jazz entry pass of Covid Vaccination and Cafeteria Management in sitting capacity (During Covid).4) Supporting HR digitization Team for People App’s updates, changes or for any new deployment.5) Lead in Digital Experience Journey project for Jazz entry pass of Covid Vaccination and Cafeteria Management in sitting capacity (During Covid).6) POC for Recruiting Operations, responsible for candidate first journey. Show less Initiated employee exit management procedure and monitor/track progress of the workflow whereby agreed service levels are to be maintained and coordinate with concerned stakeholders to ensure timely closer. Initiated employee feedback surveys and consolidate related findings for management review and related considerations.Reporting & Analysis statistics to be maintained and updated on a monthly basis for management review and highlight related red flag areas for necessary action.Undertake functional projects as and when assigned with an emphasis on delivering quality as well as completion within defined timelines. Show less

  • Expert People Experience Assurance & Project Controller

    Jan 2023 - now

  • Expert People Experience (Learning and Development Operations, Recruitment, HR Digitization)

    Jan 2020 - Jan 2023

  • Analyst Recruitment (Talent Managment)

    Oct 2019 - Dec 2019

  • Executive People Experience ( Off-Boarding )

    Aug 2017 - Oct 2019

  • Customer Service Executive

    Jan 2017 - Aug 2017