Om Prakash Gupta

Experience

• 

  Courtyard Marriott Agra

  Dec 2015 - Apr 2016

  Industrial Trainee

  MoMo Cafe, Onyx Bar, MoMo 2 Go and Banquet

• 

  Renaissance Lucknow Hotel

  Apr 2017 - Sept 2017

  Guest Services Associate - F&B

  L-14 , Sepia, sky Bar, Executive Lounge and Banquet

• 

  Courtyard by Marriott Bengaluru Hebbal

  Jul 2018 - Sept 2020

  The Hebbal Café, Banquet, Glazed, NaZZaRa and Executive Lounge

  • Senior Guest Services Associate - F&B

    Sept 2019 - Sept 2020

  • Guest Services Associate - F&B

    Jul 2018 - Aug 2019
• 

  Hammered Pub & Grub

  Oct 2020 - Jan 2021

  Senior Steward - F&B

  Supervise dining area operations and ensure excellent guest service.Coordinate dining room setup and maintain an inviting ambiance.Take accurate food and beverage orders and ensure timely service.Train and supervise stewarding staff, ensuring adherence to service standards.Maintain cleanliness and organization of tables and assist with food and drink service.Handle guest complaints promptly and professionally.Upsell menu items and provide accurate recommendations to guests.Ensure compliance with health, safety, and sanitation regulations.Collaborate with kitchen, bar, and management teams for seamless operations.Assist in training and development of stewarding staff.Maintain records and prepare reports for management. Show less

• 

  Khmer Kitchen

  Jan 2021 - now

  Overall Responsibility: Manage daily operations and ensure exceptional guest experiences on the restaurant floor.Leadership: Lead and supervise a team of servers, hosts, and bartenders, fostering a positive and efficient work environment.Guest Relations: Ensure guests receive personalized attention and resolve any issues or complaints promptly and professionally.Staff Training: Train new staff on service standards, menu knowledge, and customer interaction protocols to maintain high service levels.Scheduling: Create and manage staff schedules to ensure adequate coverage and optimize efficiency while adhering to labor cost controls.Performance Management: Conduct performance reviews, provide feedback, and implement disciplinary actions when necessary.Inventory Control: Oversee inventory levels of supplies, glassware, and utensils to maintain smooth operations during service.Health and Safety Compliance: Ensure all staff adhere to health and safety regulations and maintain cleanliness standards.Special Events: Coordinate with the event planning team for private dining events, ensuring seamless execution and guest satisfaction.Financial Oversight: Monitor daily revenues, manage cash handling procedures, and reconcile daily sales reports.Menu Knowledge: Stay informed about menu items, ingredients, and specials to assist guests and provide recommendations.Team Communication: Facilitate effective communication between front-of-house and back-of-house teams to ensure smooth service.Upselling: Encourage staff to upsell and promote higher-margin items while enhancing guest experience.Problem Solving: Handle unexpected situations such as staffing issues, reservations, and last-minute changes with composure and efficiency.Continuous Improvement: Identify areas for improvement in service, staff performance, and operational efficiency, implementing solutions to enhance overall guest satisfaction. Show less Assists in overseeing restaurant operations .Supervises and trains restaurant staff to ensure high service standards.Provides excellent guest service and addresses concerns promptly.Manages day-to-day operations, including reservations and table management.Develops menu knowledge and offers personalized recommendations.Implements effective upselling techniques and manages beverage program.Ensures food and beverage quality and maintains high standards.Assists in financial management and cost control.Enforces health, safety, and sanitation regulations.Builds positive guest relationships, including VIP patrons.Assists in reporting and analysis for performance evaluation.Collaborates with management and other departments for seamless operations. Show less Staff supervision and management to ensure adherence to high service standards.Focus on exceptional guest service and satisfaction.Accurate order taking and coordination with the kitchen for prompt and seamless service delivery.Extensive menu knowledge and personalized recommendations for guests.Effective upselling of additional items and beverage recommendations.Management of the dining room, including table turnover and seating arrangements.Training and development of the restaurant staff to enhance service quality.Monitoring and ensuring the quality and presentation of food and beverages.Building and maintaining positive guest relationships, including VIP patrons.Handling billing procedures accurately and efficiently.Ensuring compliance with health, safety, and sanitation regulations.Effective communication and collaboration with hotel management and other departments. Show less Guest service and satisfaction.Supervision and coordination of the waitstaff.Taking accurate orders and ensuring timely delivery.Extensive menu knowledge and recommendations.Upselling and promoting specials and additional items.Managing the dining room, reservations, and waitlist.Handling billing and payment procedures.Monitoring food and beverage quality and presentation.Inventory management and ordering.Ensuring health, safety, and hygiene standards.Effective communication with management and staff. Show less Oversee dining room operations and provide exceptional service.Greet guests, assist with seating, and address concerns promptly.Take accurate orders and coordinate with kitchen and bar staff.Supervise and train the waitstaff, ensuring adherence to service standards.Manage table turnover and seating arrangements efficiently.Offer personalized menu recommendations based on guest preferences.Encourage upselling and promote daily specials and premium items.Build positive guest relationships and provide personalized attention.Handle billing procedures accurately and handle guest payments.Ensure compliance with health, safety, and sanitation regulations.Maintain effective communication and collaborate with restaurant staff. Show less

  • Floor Manager

    May 2024 - now

  • Sr. Restaurant Supervisor

    Feb 2023 - Jun 2024

  • Restaurant Supervisor

    Feb 2022 - Jan 2023

  • F&B - Senior Captain

    Oct 2021 - Jan 2022

  • F&B - Captain

    Jan 2021 - Sept 2021