Peter Hall

Experience

• 

  Dickinson Dees

  Jun 2006 - Jul 2007

  IT Support Specialist

  Infrastructure and Desktop support

• 

  County Durham & Darlington NHS Foundation Trust

  Nov 2008 - Sept 2009

  Technical Support Officer

  Worked as part of the infrastructure and desktop support team in a fast paced environment and high pressure situations caused by the dependency of IT in a Hospital.

• 

  Echo-U Ltd

  Sept 2009 - Sept 2010

  IT Data Analyst/Web Developer

  • Managed the IT department and delivered various campaign projects, client requirements, design, build, test, deploy and maintain.• Database management and maintenance (MySQL), Dialler Data Maintenance• Web development – PHP, HTML, CSS, JavaScript• Infrastructure and Desktop Support Windows server, Linux web server

• 

  FDM Group

  Sept 2010 - Nov 2012

  IT Consultant

  IT consultant in the financial sector working for HSBC and Barclays bank across multiple locations in various roles as a developer, system analyst and an application specialist.

• 

  HSBC

  Nov 2010 - Jun 2011

  System Analyst/Developer

  Design, Development, Testing of COBOL programs on IBM mainframe z/OS as part of the Channel Integration Host Team

• 

  Barclays

  Jul 2011 - now

  • Responsible for a team of support analysts across multiple global locations supporting 20+ Mortgage Servicing applications• Given increased responsibility to lead an additional team supporting Loans and Financial Assistance applications • Implemented Change Management, Release Management, Service Transition and Application Acceptance process for all delivery closing a significant control risk resulting in SLAs and Service Stability improvements• Led the Track and Trace programme across all 9 critical Mortgage Customer Journeys analysing and delivering improved controls, alerting and monitoring, produced the standard process and rolled across Barclays UK• Recruited and built brand new teams, developed talent through to several internal promotions• Stakeholder and communication management for senior business, operations and CIO leadership Show less

  • Head of BUK Secured & Unsecured Borrowing Service Management

    May 2020 - now

  • Senior Application Support Lead (VP)

    Aug 2018 - May 2020

  • Application Support and Service Management Lead

    Apr 2015 - Aug 2018

  • Problem Management Lead

    Sept 2014 - Apr 2015

  • Mainframe Application Lead

    May 2014 - Nov 2014

  • Senior Application Specialist

    Nov 2012 - May 2014

  • Application Developer and Specialist

    Jul 2011 - Nov 2012