Nidal Najem

Experience

• 

  MetLife Lebanon

  Apr 1998 - May 2002

  Sales Agent
• 

  INTRACO, Insurance & Trading Co.

  Jun 2001 - Jun 2024

  Partner
• 

  Mersaco

  May 2012 - Jun 2024

  • Implemented an automated goods reception system, reducing processing time by 25% and improving inventory turnaround.• Introduced a content management system in reverse logistics, increasing productivity by 20% and reducing errors.• Led and mentored a cross-functional team of 11 employees, resulting in a 20% growth in team productivity.• Conducted an ATP for the department, improving employee morale and engagement by 15%.• Collaborated with sales and customer service teams to align inbound operations with customer demand, leading to a 15% increase in order fulfillment rates. Show less • Developed a streamlined return process, reducing distribution cycle time for drivers by 25% and improving section efficiency.• Introduced an automated return tracking solution in the ERP system, increasing accuracy by 30% and reducing errors.• Established a customer feedback loop for continuous improvement, resulting in a 15% increase in customer satisfaction.• Conducted regular stock counts in collaboration with stock auditors, optimizing stock levels and reducing overstock by 10%. Show less

  • Inbound Operations Manager

    Sept 2019 - Jun 2024

  • Reverse Logistics Section Head

    May 2012 - Aug 2019
• 

  TD Insurance

  Oct 2024 - now

  Bilingual Claims Advisor I