Experience

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  Ibm

  Aug 2009 - Apr 2012

  Main DutiesExecute Secondary Controls according to the Security PoliciesQuarterly Employee Verification (QEV)Continuous Business Needs (CBN)Privilage Access Revalidation (PRIV)Privilage Access Review (PAR)ShareID Rejustification & ShareID PARRespond to Audit requestsAdministrate own CIRATSValidate server list in scope and report discrepancies. Report possible security exposuresExtract server information to execute secondary controlsManipulate server informationStore evidence for future auditsGenerate reports and corrective actionsImprove processesResponsible for documenting PCAM related processes and procedures.Internal/external audit management Show less

  • Dispatcher Associate - Periodic Compliance Activity Management

    May 2010 - Apr 2012

  • Security and Risk Management - ID Provisioning

    Aug 2009 - May 2010
• 

  Oracle

  Apr 2012 - now

  As a Cloud Solution Senior Manager, I lead the Customer Experience (CX) Oracle Consulting Services team in the Latin America region. My responsibilities include managing an organization of over 70 talented professionals across Argentina, Brazil, Chile, Colombia, and Peru.I oversee the sales and delivery of CX projects, ensuring that our solutions drive business transformation and deliver value to our clients. My role involves aligning regional strategies with organizational goals, fostering a culture of collaboration and innovation, and enabling my team to achieve excellence in all aspects of customer engagement and project execution. Show less As a member of a project team, follows standard practices and procedures to analyze scenarios and provide quality work products to deliver functional and technical solutions. Implements Siebel solutions in various industries to meet customer specifications.Projects:Banco Santander - Onsite consultingMarch 2016 - PresentSiebel 8 - LoyaltyBanco Macro - Onsite consultingDec 2015 - Mar 2016Siebel 8 - Financial ServicesBanco de Chile - Remote consultingMay 2015 - Nov 2015Siebel upgrade 7.7 to 8.1Direct TV - Onsite consultingAprl 2015 - May 2015Siebel 8.1.1.14EAI (Outbound & Inbound)LAN Chile - Remote consultingSep 2014 - March 2015Siebel Loyalty 8.1 EAI implementations (Outbound & Inbound)Banco Macro - Remote consultingJan 2015 - Jan 2015Siebel 8.1 (Financial Services)EAI implementations (Outbound)Banco Mercantil Venezuela - Remote consulting:Siebel 8.0.1 (Financial Services)Aug 2014 - Sep 2014Transbank Chile - On Site consulting:Jul 2014 - Aug 2014Siebel 8.0 (Field Service)Service Request implementation.Banco Mercantil Venezuela - Remote consulting:Oct 2013 - Jul 2014Siebel 8.0 - (Financial Services)Technical Solution design and implementation. Show less As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on Siebel. Implements Siebel solutions in various industries to meet customer specifications.Projects:Banco Mercantil Venezuela - Remote consulting:Oct 2013 - Jul 2014.Siebel 8.0 (Financial Services)Technical Solution design and implementation.Banco Macro Argentina - On-site consulting:Sept 2012 - Oct 2013Siebel 8.0 (Financial Services)EAI implementation. Product Configuration. Application maintenance and evolution.BI Publisher implementation.eScripting. Documentation.Liverpool MX - Remote consulting:Jul 2012 to Sept 2013Siebel Call CenterEAI implementation. Show less

  • Cloud Solution Senior Manager

    Dec 2021 - now

  • Consulting Practice Manager

    Jul 2021 - Jan 2022

  • Managing Principal Consultant

    Jul 2019 - Jul 2021

  • CX Senior Principal Consultant

    Feb 2019 - Jul 2019

  • CX Principal Consultant

    Jan 2018 - Feb 2019

  • Siebel Senior Consultant

    Oct 2016 - Jan 2018

  • Siebel Staff Consultant

    Dec 2013 - Sept 2016

  • Siebel Associate Consultant

    Apr 2012 - Dec 2013