Ed Bynum

Experience

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  The Carlisle Corp

  Jul 2008 - Jun 2013

  Associate

  Accepted payment from customers, and made change as necessary. Requested and recorded customer orders, and computed bills using cash registers, multi-counting machines, or pencil and paper. Cleaned and organized eating and service areas. Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines. Selected food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags. Notified kitchen personnel of supply shortages or special orders. Resolved customer complaints regarding food service. Trained workers in food preparation, service, sanitation, and safety procedures. Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards. Show less

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  Winston Salem Forsyth County Schools

  Aug 2008 - Jun 2013

  School Bus Driver

  Followed safety rules as students board and exit buses or cross streets near bus stops. Complied with traffic regulations to operate vehicles in a safe and courteous manner. Checked the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order. Maintained order among pupils during trips to ensure safety. Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules. Reported any bus malfunctions or needed repairs. Drove gasoline, diesel, and electrically powered multi-passenger vehicles to transport students between neighborhoods, schools, and school activities. Prepared and submitted reports that may include the number of passengers or trips, hours worked, mileage, or fuel consumption. Maintained knowledge of first-aid procedures. Kept bus interiors clean for passengers. Show less

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  AT&T

  Jul 2013 - Jan 2017

  Wire Technician

  Drove company vehicle for on-site installations and repairs. Located defects in CAT5, CAT6, fiber optic and copper cabling. Analyzed test readings to determine equipment repair needs and methods. Performed quality control inspections and reported defects on wiring and services. Tested circuitry and components of telecommunications equipment. Isolated sources of malfunction using test meters, circuit diagrams, polarity probes, and other hand tools. Used ladder or buck squeeze to work up to thirty feet above ground. Inspected equipment and tools on scheduled basis to ensure proper functionality. Routinely worked in attics and crawl spaces. Installed software and upgrades on customer devices for proficient performance. Continued education to complete new connects, reconnects, change of services such as upgrades and downgrades. Frequently traveled out of state to assist with service restoration after natural disasters. Repaired faulty equipment such as defective and damaged telephones, wiring, switching system components, and television equipment. Changed circuitry layouts for more efficient operation. Managed daily asset protection and periodic inventories. Demonstrated equipment to customers and responded to any inquiries or complaints in order to achieve customer satisfaction. One of eight technicians out of one hundred and twelve with zero accident reports. Show less

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  Lincare Holdings, Inc

  Jun 2017 - Oct 2017

  Liquid Oxygen Service Representative

  Delivered and refilled liquid oxygen for customers along with maintenance and repair of reservoirs. Recognized as the only service representative in the office with hazmat and tanker driver endorsements. Frequently trusted to act in absence of manager and senior sales representative, effectively owning increased responsibility. Provided customer service and education about safe use, setup, and preventive maintenance of respiratory equipment, supplies, and other materials to the patients and caregivers. Provided 24 hour on call response for clients. Maintained professional rapport with all members of patient care team, including doctors, case managers, and therapists. Responsible for the accurate completion of all forms and documents, including rental agreements, invoices, forms, and documents required by the policies and procedures. Assisted in the assessment of the home environment of patients receiving respiratory equipment and/or services to ensure patient safety. Coordinated delivery schedules and maintains warehouse inventory of equipment and supplies. Inspected and maintained vehicles to adhere to state and DOT requirements. Accepted payments for rental or purchase of equipment. Used and disposed hazardous materials per OSHA, DOT and EPA requirements. Performed advanced file maintenance on patients' records and information system. Resolved customer complaints and inquiries to achieve customer satisfaction. Followed FDA guidelines pertaining to cylinder and oxygen testing. Show less

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  American Red Cross

  Nov 2017 - Aug 2018

  Technician II CDL, Collections

  95% success rate in phlebotomy. 100% Customer Service Award twice in first six months as employee. One of five qualified employees with a Commercial Driver License. Excelled at alleviating fears and phlebotomy explanations for new donors. Duties included properly identifying the donor, interpreting the tests requested on the requisition, drawing blood into the correct tubes with the proper additives, accurately explaining the procedure to the donors,and preparing donors accordingly. Other duties included practicing required forms of asepsis, including standard and universal precautions, performing the venipuncture, withdrawing blood into containers or tubes, restoring hemostasis at puncture site, instructing donors on post-puncture care, affixing tubes with electronically printed labels, and preparing donations for safe shipping. Drove various types of company vehicles to sites and assisted in the setup of mobile donation sites. Handled and disposed of hazardous materials per EPA and OSHA requirements. Kept DOT records as required by state law. Show less

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  National Express Transit Corporation

  Sept 2018 - Jun 2022

  Supervises day-to-day activities of dispatchers to ensure compliance with operational requirements for safe, on time bus operation including compliance with corporate safety training processes and practice. Commands a fast-paced, substantially pressurized environment with aplomb. Utilizes Microsoft Office, computerized routing software, two-way and emergency radio systems, DriveCam, and fare monitoring software daily for smooth operation of shift completion. Provides support, advice and guidance to operators in various locations by responding to a variety of issues (interpersonal & telephone customer concerns, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (additional training, counseling) to prevent further occurrences in an expeditious and professional manner. Escalates any unresolved issues to upper management as appropriate. Ensures a positive work environment for employees by providing coaching, mentoring, problem solving techniques, and non-safety related training to promote high employee morale and commitment to company values and excellence in customer service as a leader in the industry. Processes route changes and assists in the development of more efficient transportation of passengers using knowledge of surrounding geographic area. Evaluates the performance of all direct-report personnel on a regular basis and administers appropriate employee discipline. Assists Operations Manager in hiring recommendations, performance evaluation, training, work allocation, and problem resolution. Aids Safety Manager with conducting accident and incident investigations and assures policies and procedures are followed. Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. Secures buildings and vehicles by setting alarms and provides security and safety for employees and passengers. Show less Monitors daily assignments, schedules drivers and assigns vehicles to ensure daily coverage of all routes. Verifies all direct and indirect daily activities of drivers have been assigned and accomplished on-time. Commands a fast-paced, substantially pressurized environment with aplomb. Communicates all relevant details of driving assignments including reading street maps to drivers to ensure flawless delivery. Handles interpersonal & telephone customer concerns and information requests using problem solving techniques in an expeditious and professional manner. Escalates any unresolved issues to upper management as appropriate. Processes route changes and assists in the development of more efficient transportation of passengers using knowledge of surrounding geographic area. Utilizes Microsoft Office, computerized routing software, two-way and emergency radio systems,and fare monitoring software daily for smooth operation of shift completion. Secures buildings and vehicles by setting alarms and provides security and safety for employees and passengers. Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service. Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement vehicles, drivers, and alternate routes when needed due to accidents, road closures or weather conditions on any route. Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies. Show less Serves in a multi-role capacity which includes driving, boarding, deboarding, securing and transporting passengers within scheduled times. Focuses on the primary objective of providing safe transportation at all times using defensive driving concepts. Ensures passengers are boarded and deboarded from the bus safely following company procedures. Resolves issues with passengers by using successful passenger management skills. Analyzes routing issues and suggests alternative solutions as needed. Trains new and current employees on routes, company procedures, two way radios, mobile devices, and other electronic equipment. Member of company safety committee. Show less

  • Road Supervisor

    Nov 2020 - Jun 2022

  • Dispatcher/Supervisor

    Mar 2019 - Nov 2020

  • Professional Transit Operator

    Sept 2018 - Mar 2019
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  Noble Oil Services, Inc.

  Jun 2022 - now

  Recovery Driver

  Operates Class B Tanker to retrieve used oil. water, and antifreeze for processing. Performs daily inspections of interior and exterior of company vehicle. Travels overnight or weekends and out of town to assist company sectors. Completes daily, weekly, and monthly log sheets (company & DOT) and ensure they are transmitted electronically. Operates a Halogen Detector to determine if the oil or antifreeze indicates contamination. Monitors truck inventory. Provides customer service and sales leads for other services offered by the company to the Recovery Department. Show less

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  Clean Harbors

  Sept 2024 - now

  Branch Manager