Vicky Page

Experience

• 

  Speedwell Garden Services

  Mar 1996 - Jan 2003

  Maintenance Gardener

  Working as part of a team delivering high-quality garden maintenance to private gardens. Carrying out all tasks including grass cutting and hedge trimming, basic maintenance and light landscaping.

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  KNIGHTS GARDEN CENTRES

  Jan 2003 - Apr 2004

  Horticultural Advisor

  Helping in the outdoor plant area giving consumer advice, looking after the stock, re-stocking and general site housekeeping.

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  Squire's Garden Centres

  Apr 2004 - Apr 2005

  Senior Sales Assistant - Horticultural

  merchandise stock and help with ordering. Give advice to consumers on plant choice and maintain the outdoor areas. Also till trained so I can help out as needed.

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  Wyevale Garden Centres

  Apr 2005 - Apr 2008

  Horticultural Manager / Ops Manager

  Run the outdoor and indoor plant sections, ordering stock and managing wastage and reductions. Supervise and manage a small team of horticultural staff. Key holder - cashing up and locking up, opening the store and standing in for manager on days she was absent.

• 

  The Scotts Miracle-Gro Company

  Apr 2008 - Nov 2017

  Ensuring all contact with our end user (consumer) is beneficial to our company, helping to improve and build on our existing relationship with our consumers. Managing the Consumer Services team with the aim of improving our service and introduce new technology and systems to make the team more functional, responsive and provide consumers with the fast contact now required in such a mobile lead world. Analyzing the data gathered from the CRM system to look at way of improving our consumer relations, including more information on pack, on the website, and in store with the aim of reducing the need for consumers to contact us by have the information readily at hand and quick and easy to locate. Working with Customers (stores) to try to reduce the number of consumer complaints and returns of products, and helping customers to ensure the right initial purchase is made. Setting the teams KPI's to be obtainable but practical ensures we are all constantly improving and providing our consumers with the best possible service. Keeping up with new and improved systems means we are able to meet the needs of our consumers, where expected response time is becoming ever shorter! Show less Over-seeing the running of the Consumer Services department. Ensuring all enquiries are handled to an level of excellence. Building reports and gathering data, analysing data received via our consumers. Looking after community projects, helping support local charities on behalf of the company. Running in-house and customer focussed training courses on our product range and basic garden care training. Assisting Marketing with pack labels insuring all are written in correct consumer language with clear instructions and relevant graphics. Show less

  • Consumer Relations Manager

    Oct 2015 - Nov 2017

  • Consumer Services Supervisor

    Apr 2010 - Oct 2015

  • Consumer Advisor

    Apr 2008 - Apr 2010
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  Squire's Garden Centres

  Dec 2017 - now

  • Garden Centre Manager

    Feb 2024 - now

  • E-Commerce Customer & Fulfilment Lead

    Oct 2021 - now

  • Garden Sundries Manager

    Jan 2021 - Oct 2021

  • Pets & Aquatics Shop Manager

    Sept 2020 - Jan 2021

  • Gift Department Manager

    Jun 2019 - Sept 2020

  • Assistant Manager - Plant Area

    Dec 2017 - Jun 2019