
Jilly McKiernan-Bruce
Play Worker

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About me
Volunteer Manager & MHFA
Education

Byrchall High School
2005 - 2010High School Drama, Spanish, Childcare, RE, Dance, English, Maths, Statistics, Science
Carmel Sixth Form College
2010 - 2012A Level Photography, Spanish, Biology, Law, Extended Project, General Studies
Experience

Inspiring healthy lifestyles
Aug 2012 - Nov 2012Play WorkerPlay Worker: Delivering a variety of both indoor and outdoor play sessions across the Wigan Borough to children and young people aged 5 to 13 and often older and also under 5’s play sessions. The sessions are carried out within deprived communities during a variety of hours, working both on my own initiative and as a member of the team.

Wigan Council
Feb 2013 - Feb 2014Youth WorkerDelivering a variety of sessions across the Wigan Borough to children and young people aged around 8 to 18. The sessions are carried out within deprived communities during a variety of hours, working both on my own initiative and as a member of the team. Also working to plan major events such as the Youth Cabinet Event in May.

Wigan Youth Zone
Jun 2013 - Apr 2016Play WorkerThroughout my time at Wigan Youth Zone, I have worked with young people aged 7-11 on a daily basis. I have worked in a variety of departments from arts and crafts (planning and leading sessions – including buying resources), to monitoring the skate park (checking it is safe before use and monitoring the children as they use it, to ensure safe practice) the girls room (face painting, crafts and doing hair and nail polish) and running games and activities outside.I lead on baking sessions and I ran and maintained the 2014 Cooking Club for its opening 4 months. To do this, I planned and organized all the sessions as well as working on a budget and looking at creating healthy and interesting recipes for young people, whilst ensuring that I work along food safety regulations, taking care not to include any allergens (such as nuts) in my recipes. Show less

The Challenge
Jul 2013 - Sept 2013Community MentorThroughout this role I have developed my leadership skills and pastoral skills as I have been responsible for teams of 12 young people (ages 16-17) at a time. I have supported them in planning a campaign and acted as a point of contact and role model during visits to partners and local volunteer schemes. I have worked hard to build relationships up between myself and the teams meaning that the young people felt able to talk openly to me about any issues they had.

Age UK
Jun 2014 - Feb 2017Volunteer & Fundraising Co-ordinatorVolunteer & Fundraising Coordinator: This role is split into two areas.Under the volunteering section, I was responsible for 102 volunteers based all over the Wigan & Leigh borough. I dealt with recruiting volunteers (Sourcing them, putting them through the process and inducting them – this also includes completing DBS’s with prospective volunteers and obtaining references), I worked to ensure Annual Reviews are completed and I created the bi-monthly volunteer newsletter. I helped to develop roles for our volunteers as well as manage mandatory and optional training for volunteers. I also planned and lead our Volunteer forums twice a year which helped to keep our Volunteers up to date with upcoming things in the organisation. I was also responsible for dealing with any issues that may arise between volunteers or for any volunteers.Under the fundraising section I was in charge of Community Fundraising, including developing partnerships with other business’s/organisations and running community based events to raise money. During my time there I raised just under £3000 whilst only working part time. Show less

Chester Zoo
Feb 2017 - Apr 2019Volunteer OfficerThrough this role, I was part of a team responsible for managing 200 volunteers who were based across the zoo and are aged between 18 and 79. I managed everything from creating their daily rotas to general pastoral care. I was also responsible for ensuring they provided a high level of customer service whist also ensuring their health and safety. This included creating Risk Assessments and even responding to Zoo wide emergencies and evacuations. Within this post, I was responsible for implementing new systems and procedures, including the use of Better Impact (a volunteer based CRM program), Support Plans and the introduction of mental health training. I was also responsible for the development of Volunteer Development Plans which enabled me to support volunteers to go onto further education or paid employment, through things such as CV workshops and arranging networking events whilst offering one to one support. Show less
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Manchester Metropolitan University (MMU) Students' Union
Apr 2019 - Jul 2020Volunteer CoordinatorWithin this role I am responsible for the running of our online Brokerage System, where students can access volunteer opportunities. I am responsible for building strong relationships and partnerships with charities to create and promote volunteer opportunities for students to take part in. I am also responsible for the promotion of volunteering, whether this is through running workshops or lectures, to promote the value of volunteering to students. I also offer internal support to departments on how to establish and develop their volunteer schemes, such as offering facilitation in focus groups or providing guidance with writing role descriptions or setting up community projects. Show less

Wigan Council
Jul 2020 - Apr 2022Customer Services Officer - Volunteering and Placements Lead.I worked with the Council's Culture Team to plan and deliver the Volunteering and Community Programme for the National Lottery Heritage Fund supported project, Revealing Wigan Archives. I line managed just over 100 volunteers, whilst also developing and promoting volunteer programs to build opportunities for cultural and community engagement across the borough. I am also responsible for coordinating University Placements, managing the students and ensuring they are given the opportunity to learn more about heritage work.This role was a 3 year funded contract. Show less
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Cancer Research UK (CRUK)
Apr 2022 - Oct 2022Senior Executive, VolunteeringSenior Executive within the Engagement Team at Cancer Research UK, supporting over 30’000 volunteers. I am responsible for supporting with volunteer engagement, including reward and recognition. I also look after our volunteer insight work, ensuring volunteers are given a say in their experience and journey.

English Heritage
Nov 2022 - nowTerritory Volunteer ManagerWithin this role, I manage the volunteers at 59 of our Free and Paid For sites across the North West, Yorkshire and the East Midlands. This involves recruitment, pastoral care, daily management and long-term project development and growth.
Licenses & Certifications

Carbon Literacy Training
The Carbon Literacy ProjectMar 2020
Level 3 in Volunteer Management
ILMJun 2016
Mental Health First Aid
Manchester MindJul 2024
The School for Change Agents - CPD Course
Horizons NHSMar 2022
Managing Safely
IOSHMar 2018- View certificate

Level 5 in Volunteer Management (Foundation Degree)
ILMMar 2019 
Board Member Essentials
NonprofitReadyApr 2023- View certificate

Anti-Racism and Human Rights: Understanding and confronting racism, discrimination and inequality
FutureLearnSept 2024
Volunteer Experience
Ward Volunteer
Issued by Wrightington, Wigan and Leigh NHS Foundation Trust on Sept 2025
Associated with Jilly McKiernan-BruceStudent Ambassador
Issued by Royal College of Nursing - Company on Nov 2025
Associated with Jilly McKiernan-BruceCharity Shop Volunteer
Issued by Wigan & Leigh Hospice on Oct 2024
Associated with Jilly McKiernan-BruceTwo roles - one as Mentor and one as a Resource Project Volunteer.
Issued by Association of Volunteer Managers on Jan 2024
Associated with Jilly McKiernan-BruceTrustee
Issued by Linen and Woollen Stock Charity on Aug 2025
Associated with Jilly McKiernan-BruceArea Manager
Issued by St John Ambulance on Mar 2020
Associated with Jilly McKiernan-BruceTrustee
Issued by Manchester South Central Food bank on Mar 2022
Associated with Jilly McKiernan-BruceCareer Mentor
Issued by ReachOut UK on Nov 2020
Associated with Jilly McKiernan-BruceMember of Youth Parliament for Wigan & Leigh
Issued by The British Youth Council on Sept 2010
Associated with Jilly McKiernan-BruceBefriender
Issued by Wigan Council on Aug 2010
Associated with Jilly McKiernan-Bruce
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