Experience

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  Vtd ab, hallandposten

  Oct 2009 - Oct 2012

  Supply and distribution chain

  • Coordinating team to achieve daily delivery target.• Working strategically and analytically, ensuring that all tasks are completed.• Training of new staffs/partners and conducting a performance review onstaffs.

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  Cht consulting ab

  Feb 2013 - Aug 2015

  Field support engineer

  •Handling of complaints, directing customers to appropriate departments, handling all store inquiry by phone or face-to-face and access and use of a database to manage queries.•Monitoring and maintaining computer systems and networks; staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. •Received inbound calls and answered questions from customers satisfactorily.•Made outbound calls to the company’s prospective customer list.•Performed certain data entry level tasks for systematizing the employee information system.•Maintain integrity of the client network, server deployment, and security. Show less

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  National pen europe

  Sept 2015 - Dec 2015

  General operator

  • Assembling.• Coordination of orders.• Packaging imported goods including labeling and sealing into different packaging sizes. • Received goods into the warehouse, logging these onto the computer system,then unpacking and stacking them.

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  Hp

  Oct 2016 - Dec 2018

  Technical support analyst

  •Setup, configure, and maintain the Windows Desktop environment and end-user support, including but not limited to hardware and software management, security patches and health check monitoring in line with global desktop standards, policies and procedures.•Install and maintain desktops, user account administration; responsible for introducing adapting and improving IT systems in own area of responsibility Implementation and support of VMware ESX/vSphere 6.x.•Invoke Escalation Procedures within defined time frames and provide support to multiple desks and accomplish other duties as required.•Manage incidents follow up in respect with the SLA, define a technical approach to solve them, identify the root cause and escalate if required. •Worked under pressure to find the resolution for the customer with the handling time of 16.5 mins.•Maintain a high level of communication at all times with the customer, colleagues and senior members of staff and provide timely updates to the technical support so that progress against each incident can be updated as required.•Strongly experience how to troubleshoot and inject TCP/IP into the communication network.•Work with the other Infrastructure & Application Engineers locally and globally on issues and projects where needed as their person in the region. Show less

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  Ryanair - europe's favourite airline

  Dec 2018 - Mar 2020

  Deskside administrator (mis)

  • Providing technical support to Client users deskside and IP Telephony.• Effective diagnosis & troubleshooting of Win 7/8/10, MS Office 2010 – Office 365• Experience with Asterisk PBX and Microsoft Windows 10 in a Windows Server domain environment.• Effective diagnosis & troubleshooting on hardware; desktops, laptops, surfaces, local/network printers and applications.• Imaging of laptops and desktops and encryption and installation of same• Network troubleshooting & diagnosis of net cards, net points & network.• Installation & Configuration of hardware, OS & PC products supported applications• Resolve customer issues using the tools and systems available and update call and user databases as required.• Management of Citrix FOB, 3G device deployment and troubleshooting.• Setup of PDA / iPad / iPhone /Smart phone USB as covered by IMACs.• Daily backup checks and handover shift report.• Network troubleshooting and patching.• Software deployment. Show less

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  Eirgrid

  Mar 2020 - Jun 2020

  Senior application support engineer

  • Experienced supporting and administering the following: Database(Oracle & SQL Server), Linux,operating system, VMWare, SCCM and Windows operating system (Desktop and Server).• Experience supporting monitoring tools and solutions in a critical service environment.• Acknowledge of Backup Solutions and respond to event notification.• Work within predefined SLA for event resolution and Update Incident log for future recurrence• Escalate events as required to level 3 team members to resolve events as required, Level 3team members are based off-site.• Log all events in the incident record system and Log a ticket in the service management tool.• Triage the incident, recording key information in the service management tool.• Access management: password resets, provision of one-time passwords, etc.• Patch management Including testing, CAB approval, scheduling, user communication,implementation and post patching checks.• Routine checks, tasks and Preventative Maintenance (Health checks, audits, backup management,systems management). Show less

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  State street

  Jun 2020 - Feb 2024

  Senior deskside support engineer

  • Support of administrative and deployment of DaaS Win10 VDI to all users in state street.• Report and present progress of project work (effort, status, meetings etc.) • Stock management and event monitoring.• Work within predefined SLA for event resolution and Update Incident log for future recurrence• New Laptop build check/installs/rebuild checks/ Folder Permissions/lockdowns.• Work with the other Infrastructure & Application Engineers locally and globally on issues and projects . Show less

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  Transport infrastructure ireland

  Jan 2024 - now

  Senior information technology specialist

  Analyzing network data and infrastructure to determine inefficiencies and problems. Developing and designing network architecture and computer systems infrastructure. Overseeing the development, deployment, installation, configuration, and administration of computer systems.