Experience

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  Sky city casino hotel

  Dec 2006 - Jul 2008

  Front office agent

  Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needsMake reservations or appointments for guests who want to avail themselves of local entertainment or servicesAnswer guest calls and record details of each conversation for future follow-upMeet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues

• 

  Holiday inn express

  Jul 2008 - Aug 2010

  Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needsMake reservations or appointments for guests who want to avail themselves of local entertainment or servicesAnswer guest calls and record details of each conversation for future follow-upMeet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needsMake reservations or appointments for guests who want to avail themselves of local entertainment or servicesAnswer guest calls and record details of each conversation for future follow-upMeet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues

  • Front Office Agent

    Jul 2009 - Aug 2010

  • Front Office Agent

    Jul 2008 - Jul 2009
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  Walmart

  Aug 2010 - May 2012

  Customer service manager

  Managed the customer service department as well as supervised a staff of over 50 front end, garden center, automotive, electronics and jewelry department cashiers. Balanced and maintained cash room. Preformed register audits and cash pulls regularly.

• 

  Sandia resort & casino

  May 2012 - Oct 2022

  Head of daily operations of 228 room property. Motivated several internal teams and staff of 100; front desk, reservations, PBX, Concierge, Bell Desk, Valet, and Transportation. Developed a team focus on high performance; defined operational expectations and measured staff performance in accordance. Responsible for hiring, training, interdepartmental communications, staff schedule and payroll. Supervised team of 60, overseeing transportation and valet operations, including fuel, maintenance and repair expenses. Decreased organizational expenses by consistently sustaining maintenance program during preventative checks. Schedule and maintain daily driver duties. Assisted captain with layout and planning of large events. Served food and beverage efficiently and promptly to guests, to ensure pleasant experience. Serve food and beverage at concert events. Used Micros system to maintain credit cards, cash drawer, effectively time managed and served multiple guest at once. Trained, supervised and assisted 10 front desk agents in completing daily tasks. Collaborated with two other supervisors and front office manager to maintain effective operation of office functions. Arranged reservations and rooms for our VIP players to ensure each stay meets brand expectations. Scheduled front desk and bell stand staff based on forecast, occupancy and staff requests.

  • Front Office Manager

    Oct 2019 - Oct 2022

  • Transportation Supervisor

    Apr 2019 - Oct 2019

  • Banquet Server

    May 2012 - Oct 2019

  • Front Office Supervisor

    May 2012 - Apr 2019
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  Double tree by hilton

  Oct 2022 - Jan 2024

  Director of front office
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  Hampton inn by hilton

  Jan 2024 - now

  General manager