Marvin Allsup

Experience

• 

  The Kane Company

  Jan 2001 - Feb 2015

  Managed the daily operations that maintained over 60,000 technology assets such as computers, printers, networking and phone technologies per year.Implemented new operational policies and procedures that resulted in a 32% increase in staff performance. Proven results came from the improved customer survey resultsDeployed resources while conducting and delegating projects for multiple large projects on a daily basis.Set project priorities, schedules, and budgetsManaged the IT aspects of bringing online roughly 30 new locations and site moves a year.Resolved problems with service levels, and ensure all tickets are closed appropriately.Single Point-of-Contact for large projects and provided customer support, 24x7x365 via phone, email, fax, and chat. Directed 30 help desk personnel, guiding, teaching, and implementing best business practices throughout the department.Maintained the department's International Organization for Standardization (ISO) 9001:2008 certification by maintaining records related to training, service performance, and department processes. Created a three-step Training Program to help new technicians develop added skills.Successfully managed information systems relocation projects, help desk support, and data center moves that have given me the ability to work on multiple projects and remain flexible in priority changes for:Computer Sciences Corporation (CSC)Transportation Security Agency (TSA)Department of Transportation (DOT)CACI InternationalWorld BankCareFirst BlueCross BlueShieldSpace Telescope Science InstituteNational Institute of Health Show less • Manage the on-site shredding and destruction of hard drives• Ensure confidentiality of clients information stored on hard drives and other physical media.• Provide environmentally responsible processing services to guarantee the safe disposal of outdated office electronics.• Maintain chain of custody records of equipment from pick up until it is safe, secure and responsibly destroyed by e-Cyclers personnel and subsequently delivered to a USEPA approved recycler.• Issue Certificate of Destruction to client documenting the secure destruction and proper disposal of equipment.• Helped develop company recycling process. Show less Provided phone support for both in-house clients and external customers.Scan, log, track and maintain an inventory of Information Technology assets. Maintained the documentation logs for tracking of customer issues and solutions.Disconnect, reconnect and troubleshoot computer systems and peripheral devices over 200 computers on a weekly basis.Document tasks performed as required to maintain the companies valued International Organization Standardization (ISO) 9001 certification. Show less

  • Operations Manager Tech Support

    Jan 2008 - Feb 2015

  • e-Cyclers Operations Supervisor

    Jun 2008 - Jan 2013

  • Tech Services Representative

    Jan 2001 - Jun 2008
• 

  Geekatoo

  Jan 2014 - Jul 2016

  Independent Contractor (After Hours)

  ONSITE TECH SUPPORTCOMPUTERS: Troubleshooting/Repair of computers and laptops. Services include virus removal, set up a new printer, system tune-up and more.NETWORKING: Includes all aspects of networking and connectivity support.MOBILE: Set-up a new mobile device, troubleshoot/diagnose all mobile devices, set-up mobile email, hook up hands-free devices and more.TV AND AUDIO: TV and home theater connectivity support, hook up a home theater, hook up a TV, hook up a new device (TV and audio) and more. Show less

• 

  The Allsup Company

  Jan 2014 - now

  Owner/CVO

  As the Owner and Chief Visionary Officer (CVO) of Allsup LLC, I am the primary leader and visionary driving the company's mission and strategic direction.My role involves fostering a culture of innovation, inclusivity, and excellence within the organization. I oversee all aspects of the business, ensuring that we deliver high-quality services and maintain our commitment to community support and social responsibility.In this capacity, I guide the executive team, make high-level strategic decisions, and represent Allsup LLC in the community.My goal is to continuously seek new opportunities for growth and improvement, ensuring that we remain at the forefront of our industry while staying true to our core values.I am dedicated to creating an environment where every team member feels valued and empowered to contribute to our collective success.Key ResponsibilitiesStrategic Leadership: I develop and implement the company's vision, mission, and overall strategic goals.Innovation: I drive innovation and continuous improvement across all business units.Community Engagement: I act as the primary representative of Allsup LLC in community and industry engagements.Culture and Values: I foster a company culture based on unity, integrity, inclusivity, and community support.Decision Making: I make high-level decisions about policy and strategy.Oversight: I oversee the executive team and ensure the alignment of all business activities with the company’s strategic objectives.Qualifications: Proven experience in a senior leadership role, preferably in a similar industry.My role is not just about steering the company towards financial success; it is also about making a meaningful impact on the community and fostering an environment where innovation, integrity, and inclusivity thrive.I am passionate about leading Allsup LLC to new heights while ensuring that we remain true to our mission of enriching lives and empowering businesses through exemplary service. Show less

• 

  LifeBridge Health

  Feb 2015 - Jul 2016

  Technology Support Specialist

  • Provide Level II Desktop Support to over 7,000 end users spanning over 70 sites with unique hardware and software requirements.• Currently support over 20 models of printers, scanners, and multifunction devices both network and local.• Responsible for installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners, modems, and a variety of networked printers.• Provide recommendations to Clients on purchases resulting in cost savings for departments.• Reviewed and updated 20 application documents. • Contributes to annual technology plans for upgrades, including budgeting and resource planning.• Providing hardware troubleshooting, firmware updates, and regular maintenance.• Created and assisted in maintaining software installation and troubleshooting documentation.• Documented basic department procedures and resources for new technicians.• Provided both remote and on-site support for over 250 applications utilized by LifeBridge Health.• Managed computer objects in the company domain, including organizational OUs and special groups for secure wireless access via WPA2 Enterprise and Active Directory Show less