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John O'Connor

John O'Connor

Data Management Assistant/Software Development Intern

Followers of John O'Connor138 followers
location of John O'Connor美国 维吉尼亚州 費爾法克斯

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  • Timeline

  • About me

    Graduate of George Mason University. B.S. in Information Technology with a concentration on Cyber Security. CompTIA Security+ certified.

  • Education

    • George Mason University

      -
      Bachelor's degree Information Technology Graduate

      Graduated George Mason University with a Bachelor's of Science in Information Technology with a concentration in Cyber Security

  • Experience

    • AVATAR MOBILITY

      Jun 2021 - Dec 2021
      Data Management Assistant/Software Development Intern

      Software development company specializing in development of enterprise solutions from Education to Telecommunications.Data Management Assistant/Software Development InternProviding data management and Java development to an Avatar Client – DCN: A network of over200 Golf clubs.Data management via web portal and MS Excel.Tracking of issues utilized JIRA. Project utilize Agile methodology with 2 weeks Sprints. Attendteam meetings and carry out assigned tasks in each Sprint.Developed APIs for Web Integration utilizing JAVA 收起

    • Nuvio Labs

      Jan 2022 - Dec 2023
      Help Desk Technician

      Managed and maintained ticketing system (Spiceworks) to document and track support incidents and resolutions.Provided advanced technical support and troubleshooting for escalated issues related to hardware, software, network, and peripheral equipment.Resolved technical problems via phone, email, and remote description, ensuring timely resolution and minimal disruption to end-users.Conducted system upgrades, patches, and maintenance tasks under supervision to ensure optimal performance and security. 收起

    • Codingwithkids

      Sept 2022 - Mar 2023
      Coding Instructor

      Developed lesson plans on intro to computing with a focus on coding.Taught students from ages 6-18 many languages after school or online, including python and java.Taught more obscure but relevant programs such as scratch, roblox coding, robotics.Managed classes of 15 or more while maintaining engagement and focus.

    • CEAL Consulting

      May 2023 - Sept 2023
      Sales Representative

      Phone contract representative responsible for guiding customers on equipment, plans, and promotions.Engaged customers to understand current plans and future needs to develop service offerings.Made the top five sales in the office over multiple week periods.

    • George Mason University

      Nov 2023 - Feb 2024
      Data Base Intern

      Converted raw data sets into structured formats suitable for MySQL database integration, ensuring data accuracy and consistency.Worked one-on-one with GMU faculty over the winter break.Assisted GMU faculty to organize materials for an operating system fundamentals textbook.Utilized SQL to create, modify, and manage database objects, such as tables, views, and indexes.

    • Unanet

      Sept 2024 - now
      System Operator

      Managed and maintained ticketing system (HappyFox) to document and track support incidents and resolutions.Provided advanced technical support and troubleshooting for escalated issues related to hardware, software, network, and peripheral equipment. This includes scanners, printers, docking stations, projectors, personalized computers, tablets.Managed inventory checking in and out equipment to new hires and terminated employees. Also managed equipment refreshes.Resolved technical problems via phone, email, and remote description, ensuring timely resolution and minimal disruption to end-users. 收起

  • Licenses & Certifications