Animesh Verma

About me

I'm Animesh – a results-driven Customer Success Manager passionate about building strong customer relationships and delivering impactful outcomes across the customer journey. With proven experience in managing the full lifecycle—from onboarding and engagement to retention and expansion—I’ve implemented scalable processes that led to: 🔻 22% reduction in churn ⚡ 40% improvement in first-response time 🌟 CSAT increase to 4.6/5 💰 15% growth in upsell-driven revenue At PlanetSpark, I led strategic initiatives such as customer segmentation-based engagement models, SOPs for escalation handling, and a structured onboarding framework. My collaboration with cross-functional teams, especially product, helped launch features based on real-time feedback—leading to a 25% drop in repeat issues. What drives me is ownership, curiosity, and the desire to constantly go the extra mile—whether it’s learning new tools, innovating processes, or stepping beyond my role to help the team succeed. 📌 I'm always looking for opportunities to grow, solve real customer problems, and build customer-centric cultures that scale. Let’s connect—I'd love to learn from you and explore how we can make customers truly successful together!