Experience

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  U.s. cellular

  Mar 1997 - Sept 2004

  Customer service/sales

   Worked on an inbound call queue answering a broad range of questions related to billing, cellular service and equipment. Found cost effective solutions for existing and potential customers.

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  T-mobile

  Feb 2005 - now

  Primary Duties and Responsibilities:• Perform in depth investigations based on current trends and fraud schemes.• Prepare detailed written reports based on findings of investigations for management and other T-Mobile Departments.• Review new products and services to identify potential loopholes for fraudulent activity.• Proactively identify emerging fraud trends.• Recommend anti-fraud processes and system enhancements based on trends and patterns.• Maintain up to date knowledge of current fraud trends.• Work with peers and leadership by communicating fraud trends and sharing ideas and information.• Have a strong understanding of other job functions within your group to be able to provide assistance and backup when needed.Functional/Technical Skills• Detailed knowledge of wireless fraud.• Strong analytical and decision-making skills.• Proven ability to maintain the integrity of confidential information.• Strong report writing skills.• Ability to regularly respond with professionalism to new situations and complex issues in a fast paced environment.• Knowledge of computers with ability to learn the T-Mobile proprietary software and applications utilized to perform duties.• Strong organizational and presentation skills necessary so as to effectively communicate with upper level management.• Ability to work independently, as well as in team situations.• Ability to partner closely with existing enterprise functions to drive efficiencies cross-functionally within T-Mobile. Show less

  • Reporting and Analytics Manager

    Oct 2019 - now

  • Sr. Investigator - Loss Prevention

    May 2009 - Oct 2019

  • Fraud Analyst

    Feb 2005 - May 2009