Sam Simon Nasser

Experience

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  Samer Nasser Technical Services

  Jun 2004 - now

  Technical Support Manager

  PROFILEAn accomplished and highly-competent IT Expert with 13 years experience in Windows Server administration, technical support, advanced troubleshooting skills with Solid progressive experience, strong analytical and administrative skills. Proven ability to deliver growth-oriented business solutions, seeking a respectable position offering room for professional development.Core Competencies:• Extensive cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, and networks.• Superior troubleshooting and technical support abilities including migrations, network connectivity, security and database applications.• Extensive Windows 7-10 & Windows Server 12-16 administration and configuration, along with intermediate knowledge in Linux commands and Mac OS X. • Experience in Cloud Apps, virtualization, outsourcing. • Highly organized with the ability to prioritize tasks and meet deadlines.• Excellent communication and problem-solving skills, proven ability to resolve conflict in a calm & diplomatic manner, effective leadership and training skills, supportive team member. Show less

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  Bethlehem University

  Jun 2008 - now

  • Responsible for IT services, support and administration for 3,000 students & 300 staff.• Maintain and administer SOEs, networks including hardware, software & applications, virtualization and cloud infrastructure using VMware • Maintain MS Domain Administration using Active Directory & services, Installation and commissioning of hardware such as PC, routers and peripheral equipment including printers & scanners. Ensuring LAN, WAN and Wi-Fi networks integrity, Security & access.• Implement policies, technical procedures and standards for preserving the integrity and security of data. Problem solving, logging & tracking all issues, ensuring completion within SLAs, Consistently meeting deadlines and requirements for work orders.• Manage escalated problems to level III, troubleshooting complex incidents, ensuring compliance with university SLAs & security• Manage computer lab / classroom images and staff and students training.• Preparation of systems upgrade business cases, monthly management reports, vendor sourcing and contracts negotiation for internal projects.Achievements:• Project managed transition from windows XP to Windows 7, establishing new SOE• Migration from Zimbra email system to Google Apps. • Deployed Image creation systems using open source apps (clone deploy) as well as VMware ESXI 5.5 / vSphere, Implemented re-imaging through Acronis True Image and Clone Deploy• Process improvement and documentation. • Implemented collaboration system (MeisterTask). Show less • Provided Level II support to users in person and remotely. • Installed hardware & software, network administration, staff training & project management• Designed and implemented network and workstation layout, installed, configured and commissionined system, including data migration• Wrote business cases and technical specifications for equipment procurement• Worked with users to determine areas in need of improvementAchievements:• Developed e-Learning platform based on Open source (Moodle) for online courses• Moodle Administration supporting online Diploma courses• Acted as Multimedia SME (Subject Matter Expert) for developing animation and graphics Show less

  • IT Support Specialist

    Sept 2012 - now

  • IT Officer

    Jun 2008 - Aug 2012
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  Holy Land Trust

  Feb 2014 - Jun 2018

  IT Officer

  (IT Consultancy) • Configured, tested and maintained network equipment and upgrades. • Upgraded the file server to Windows server 2016, Google Apps administrator• Resolved WLAN issues by installing unified WLAN hardware and software• Managed firewall, network and server monitoring.

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  President Putin Palestinian Organization

  Aug 2017 - Jun 2018

  IT Manager

  (part time) • Installed IP telephony system (Panasonic, analogue and IP lines) including installation of IP telephony gateway to work with open source system (Elastix)• Configured Cisco Phones to work with non-cisco hardware by converting to SIP, reconfigured network infrastructure (WLC, AP, Switches, Router)• Installed firewall, Optimized system security and performance with proactive changes, ACL access lists, spam control, intrusion and prevention systems, NAT, port forwarding and VPN. • Maintained and responded to after-hours and weekend emergencies in a timely manner. • Trained junior members of IT team on network security and data troubleshooting. Show less