Isaac Molina Alfaro

Experience

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  El Río Hardware Store

  Jan 2015 - Feb 2017

  Sales and Billing Management

  -Analyze billing information and inventory purchase. -Follow up with customers via phone and email about sales and marketing -Entering of new products information and customer satisfaction reviews.

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  DHL

  Mar 2017 - Feb 2019

  Billing Agent

  -Continuous improvement process to ensure service quality. -Management of financial tools and data entry. -Customer follow up via phone and email on complaints and process clarifications.-Sales calls

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  N3 (Accenture Aquired company)

  Jan 2020 - Jan 2021

  Database profiling/Customer Success /and process improvement

  -Trailblazer of Microsoft database profiling audit process.-keeping track of production quality process of Microsoft profiling team. Follow up with team members on areas of improvement. -Report preparation on team quality performance.-First contact calls to create Opportunities

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  Accenture/Microsoft (Previously N3)

  Jan 2021 - now

  PMO Analyst

  Accenture/Microsoft (Previously N3) WFH positionPMO Analyst-Management of 20 people team in charge of profiling Databases and ensure quality for different regions.-Daily workload provisioning to Europe and Costa Rica Microsoft profiling team.-Project management in deployment of new Microsoft projects. -Management of CRM's to follow up with customers and company's goals. -Data Analysis for Microsoft's customer's Databases from Japan, South LATAM, North LATAM, México, USA,Western and Central Europe. -Management of worldwide Microsoft Querys and complaints Ticketing system. -Follow up with managers around the world via phone and email to provide updates information and processclarifications. -Processing of Databases for lead generation via SQL, Access, Power BI, Excel, Visual Studio.Cold calls to create Opportunities and close deals Mostrar menos