Experience

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  Courtyard by marriott

  May 2011 - May 2013

  Guest service associate

  Job Role:Taking check-in check-out of guests, Enrolling guests into the Marriott Rewards Program, Inquiring about the stays with guests, Inform shift in-charge about guest issues, making guest connections, up-selling of rooms, informing guests about Marriott's association with the Rising Start Outreach Program to collect individual contributions.Awards & Recognition'sHighest Marriott Rewards Enroller for the month of September, November, December 2011 & January, February 2012.Highest Up-seller for the month June-July 2012.Associate of the month award for October 2011, May & June 2012.Awarded Associate of the Year Award for 2012. Show less

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  Courtyard by marriott

  May 2013 - Mar 2016

  Front office executive

  Job role & responsibilities:Blocking rooms after identifying guest requests and preferences, co-ordinate with House Keeping to ensure rooms are released on time, contact appropriate department person and resolve guest issues, conducting training for associates during daily briefing, comply with quality assurance and standards, push other associates to do up-sell to achieve department targets, Contribute to the team in increasing Arrival Experience and drive Overall experience scores. Awards & RecognitionWas awarded Silver star(2nd highest guest comments in Guest feedback Forms) for the month of September 2015 and Gold Star(Maximum guest comments in feedback forms). Show less

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  Courtyard by marriott

  Mar 2016 - Mar 2018

  Asst manager front office

  Job role & responsibilities:Was the 2nd in-charge of my department, Driving Guest Voice scores & Marriott Rewards Enrollment among my team, assign job roles to the team and ensure it is being completed, co-ordinate with other departments about requirements to ensure smooth operations during corporate and social groups, Handling the purchases of the department, Hotel was ranked 3rd in the APAC region for Qtr 4 of 2017 in Guest Satisfaction scores. Got an opportunity to work for JW Marriott South Beach, Singapore for 02 months as Task force for Front Desk operations. Show less

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  The home depot

  May 2019 - Apr 2021

  Cashier (part-time)

  Providing friendly and efficient check-out service to all customers, familiarize customers about our Home Depot Consumer Credit card service and benefits for professional contractors by signing up for Pro-extra rewards program.

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  Banff jasper collection by pursuit

  Apr 2021 - now

  Duty manager

  Duty Manager at Miette Mountain Cabins