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Amanda Appelgryn

Amanda Appelgryn

Program Manager:Fundraising & Liaison Department

Followers of Amanda Appelgryn1000 followers
location of Amanda AppelgrynCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    "How you leave customers feeling after an experience with you, becomes your future" - Group Manager Client Experience

  • Education

    • University of the Free State

      1989 - 1992
      B.Soc.Sc SW

      Activities and Societies: Igthus student society

    • University of the Free State- Business school of UFS

      2006 - 2006
      MDP Management

      Activities and Societies: Management Development Programme at Business School UFS Received award as best student in Management Development Program.

  • Experience

    • Child Welfare and Childline

      May 2000 - Aug 2006
      Program Manager:Fundraising & Liaison Department

      Was responsible for management of Fundraising departmentProposal writing Fundraising events:Organising and coordinatingBrand building, public relationships Managing of budget

    • Mediclinic

      Sept 2006 - May 2016
      Client Services Manager and later Patient Experience Manager

      Management of patient satisfactionGeneral management Media SpokespersonPublic relationshipsCommunity involvementMarketing of hospital

    • Mediclinic Southern Africa

      Sept 2016 - Jun 2022
      Patient Experience Operations Specialist

      Guide, direct and support senior leadership at hospitals with patient experience performance improvement efforts. Oversee patient experience survey administration and relationship with Press Ganey on behalf of Mediclinic International. Assess service needs based on patient feedback through different channels and develop associated action plans to address identified needs. Facilitate implementation of patient experience initiatives and action plans, working closely with hospital leaders to execute the strategies.Assess the development and implementation of patient experience goals, objectives and performance standards to ensure programs and services align with strategic and operational goals and objectives.Provide subject matter expertise and drives continuous process improvement in operational and service excellence. Show less

    • MEDICLINIC INTERNATIONAL (RF)

      Jun 2022 - now

      • Manager: Group Client Experience

        Jun 2022 - now

      • Group Client Experience Manager

        Jun 2022 - now

    • Mediclinic Group

      Jul 2023 - now
      Group Manager:Client Experience

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Amanda Appelgryn
      Best MDP student Business school University of the Free State Nov 2006 Was awarded as the best MDP student
    • Awarded to Amanda Appelgryn
      Sue Bell award UFS 1991 Best final year student

  • Volunteer Experience

    • Served on School Governing Body (SGB) C&N Oranje Meisieskool

      Issued by Bloemfontein on May 2012
      BloemfonteinAssociated with Amanda Appelgryn