Experience

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  Child welfare and childline

  May 2000 - Aug 2006

  Program manager:fundraising & liaison department

  Was responsible for management of Fundraising departmentProposal writing Fundraising events:Organising and coordinatingBrand building, public relationships Managing of budget

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  Mediclinic

  Sept 2006 - May 2016

  Client services manager and later patient experience manager

  Management of patient satisfactionGeneral management Media SpokespersonPublic relationshipsCommunity involvementMarketing of hospital

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  Mediclinic southern africa

  Sept 2016 - Jun 2022

  Patient experience operations specialist

  Guide, direct and support senior leadership at hospitals with patient experience performance improvement efforts. Oversee patient experience survey administration and relationship with Press Ganey on behalf of Mediclinic International. Assess service needs based on patient feedback through different channels and develop associated action plans to address identified needs. Facilitate implementation of patient experience initiatives and action plans, working closely with hospital leaders to execute the strategies.Assess the development and implementation of patient experience goals, objectives and performance standards to ensure programs and services align with strategic and operational goals and objectives.Provide subject matter expertise and drives continuous process improvement in operational and service excellence. Show less

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  Mediclinic international (rf)

  Jun 2022 - now

  • Manager: Group Client Experience

    Jun 2022 - now

  • Group Client Experience Manager

    Jun 2022 - now
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  Mediclinic group

  Jul 2023 - now

  Group manager:client experience