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Nitai Das

Nitai Das

Customer Care Executive

Followers of Nitai Das130 followers
location of Nitai DasKolkata, West Bengal, India

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  • Timeline

  • About me

    Senior Business Development Manager a redBus (MakeMyTrip Group)

  • Education

    • Sikkim Manipal University

      2007 - 2009
      M.A; B.A; H.S Journalism and Mass Communication

      MA in Journalism & Mass Communication

  • Experience

    • Sparsh BPO Services pvt.ltd

      Nov 2009 - Mar 2011
      Customer Care Executive

      Taking inbound Calls & assist them as per company norms

    • I-Nova Aviation Services Pvt.Ltd.

      May 2011 - Apr 2013
      Help Desk Executive

      Handled B2B agents and customers of their travel business, especially airline ticketingMaintaining MIS reportsHandling customer queries and resolving complaints

    • Ibibo Group

      May 2013 - now

      Handling admin logins for online ticketing software (BOGDS) for 90+ bus operators daily, with checking of ticket booking status, opening and closing of services, handling quota, office bookings, fare alterations, etc.Reporting sales to bus operators and maintaining relations with their boarding point managers on a daily basisHandling customer issues, bus operators’ issues, bus cancellation issues, etc. within TATGiving software training to bus operators’ staff for online ticketingMIS - Maintaining route availability, quota availability, operator database information and other reports. Show less

      • Business Development Manager

        Sept 2021 - now

      • Assistant Manager Business Development

        Apr 2019 - Aug 2021

      • Inventory Executive West Bengal

        Apr 2016 - Mar 2019

      • Business Development Support

        May 2013 - Mar 2016

  • Licenses & Certifications

    • MS Office – MS Word, Excel, Power Point, Internet from Subha Computer Education (2006) Desk Top Publishing course with Page maker, CorelDraw, Photoshop, Illustrator (2009)