Experience

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  University rehabilitation

  Feb 2004 - Oct 2005

  Medical office assistant

  · Promptly answered multi-line phone system and greeted callers enthusiastically· Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience · Obtained payments from patients and scanned identification and insurance cards · Organized paperwork such as charts and reports for office and patient needs

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  The providence center

  Nov 2005 - Jul 2019

  Receptionist/ reimbursement specialist

  · Managed five calendars to strategically coordinate meetings, appointments and events. · Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. · Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes. · Successfully completed special projects to exceed goals of both fundraising department and overall organization. · Checked patient data including insurance, demographic and health history to ensure all information was current. Show less

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  Care new england

  Jul 2019 - Oct 2023

  Professional medical billing specialist

  · Follows strict guidelines established by CNE when taking contractual adjustments off of gross charges, or writing off charge or portion of charge to bed debt · As necessary, communicates with insurance carriers, patients or medical office staff to appropriately adjudicate patient accounts · Prevents "timely filing" denials by strict adherence to guidelines set by carrier for follow-up to denied claims · Appropriately address claims that have failed edits or have been denied by insurance carriers Show less

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  The providence center

  Apr 2023 - now

  Patient registration representative