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Mostafa Tarek

Mostafa Tarek

Guest survey agent

Followers of Mostafa Tarek684 followers
location of Mostafa TarekQesm El Nozha, Cairo, Egypt

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  • Timeline

  • About me

    FO Shift Leader at Huawei | Etisalat Misr project

  • Education

    • El Shorouk Academy

      2016 - 2021
      Bachelor of Electronics and Communications Engineering Electrical, Electronic and Communications Engineering Technology/Technician Very Good

      • Project Name: Smart Blind Stick ( Graduation Project )• Project Detail: The project includes image processing ( face & coin recognition ) + obstacles sensors• Grade: Excellent

  • Experience

    • Logical Technology Solutions

      Jan 2022 - Apr 2022
      Guest survey agent

      Worked as an agent in the IHG (InterContinental Hotels Group) & Holiday inn US. •Provide assistance in developing, lead in implementing, and participate in analyzing cell-based surveys in several countries. •Conducting a professional survey consultation and services, coordination to enhance the IHG members future travel needs.•Assuring product quality and achievement of service objectives.

    • Huawei

      May 2022 - now

      •Providing techincal support for Radio Access Networks.•Monitoring all of Mobile network services & generations (2G, 3G & 4G) for multi-vendors (Huawei, Nokia, ZTE) within Etisalat Misr managed service.•Performing Escalation and Notification to keep managements and stakeholders informed during network outages. •Work on Service impacting faults clearance till get normal values.•Dispatch for all cases need field engineers to resolve with continuous follow-up with them.•Follow up on all outages with the field team till get resolved. •Be aware of every action (CR) in the network and it's result. •Create Trouble Tickets and update according to the agreed SLAs. Show less

      • Multi-Vendor FO Shift Leader (Huawei-Nokia-ZTE)

        Sept 2024 - now

      • Voice Core CS\IMS\IGW\VAS Performance Engineer

        Sept 2023 - Oct 2024

      • RAN Front Office Engineer

        May 2022 - Sept 2023

  • Licenses & Certifications

    • Summer internship (HCIA Access Certified)

      Huawei
      Sept 2020

    • Summer Internship (Electronic and electrical maintenance certified)

      Arab Organization for Industrialization
      Sept 2018

    • Summer internship (Optical Fiber & VSAT Certified)

      Telecom Egypt
      Sept 2019

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      National Telecommunication Institute (NTI)
      Sept 2021