Rafael Sanchez

Experience

• 

  AGM Telecommunications

  Sept 2005 - May 2006

  Market Researcher

  - Telephone interviewing - Collecting, organizing and analyzing market research data

• 

  Universitat Politècnica de Catalunya

  Nov 2008 - Jun 2009

  Informatic Teacher

  - Coordinator of the programs offered in La Garriga. - Personnel training and support - Preparation of the learning materials

• 

  Eurostars Hotels

  Jun 2010 - Nov 2011

  Front Office Receptionist

  - Customer service - Check-in and check-out

• 

  EXE Hotels

  Nov 2011 - Dec 2014

  Deputy Front Office Manager

  Opening a new hotel in the same company

• 

  TNK 2009 Ltd t/a Natural Kitchen

  Apr 2016 - Jul 2017

  • Supervisor

    Oct 2016 - Jul 2017

  • Team member

    Apr 2016 - Oct 2016
• 

  Courthouse Hotel Shoreditch

  Aug 2017 - Apr 2021

  • Supervisor of the reservations team and main point of contact for companies and clients• Managing group reservations• Dealing with customer enquiries, assessing budgets and drafting hotel offers accordingly• Booking reservations accurately and in accordance with customer requirements• Organizing conferences, catering and event spaces for clients• Training new staff members• Coordinating the reservations process from client arrival until departure• Handling customer complaints• Higher level Opera hospitality software access• Managing extranet website for travel agencies Show less - Answering email and telephone enquiries from interested customers and promoting the hotel- Educating clients about the location surrounding the hotel- Overseeing the effective running of the reception desk- Dealing with complex customer complaints- Using opera to organize everything - Day to day use of Opera with the highest access level- Organizing the day to day running of the hotel using Opera computer software- Ensuring guests get the experience that they paid for - Booking in reservations onto the computer system- Taking payments from guests- Checking on a daily basis that everything is running smoothly - Answering a constant stream of email and telephone enquiries - Generating business for the hotel- Managing extranet website for travel agencies- Receipting payments and refunding customers where appropriate- Answering enquiries from guests and existing and potential clients including travel agencies- Managing group reservations- Escorting guests through the hotel and making them feel welcome Show less

  • Reservations Manager

    Mar 2019 - Apr 2021

  • Reservations Agent

    Oct 2017 - Feb 2019

  • Front Office Receptionist

    Aug 2017 - Oct 2017
• 

  Rapport Guest Services

  Aug 2021 - now

  • Residence Manager

    Mar 2023 - now

  • Concierge

    Aug 2021 - Mar 2023