Nishanth S Venugopal

Experience

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  Info services

  Nov 2013 - Aug 2015

  Data Center Operations Engineer

  Responsible for providing L1 IT Remote support to IBM’s client by administration and management of Windows 2K/2K3/2K8/2012 servers across different Countries.✓ Administrator and manage over 1000+ Windows Servers running Business Critical Applications and Perform Security Updates on Monthly Basis on all the servers.✓ Maintaining Backup schedule reports and handover tape medias to Vendors for External Storage ✓ Efficient usage of the tools like IBM Tivoli Monitoring (ITM), Nagios, GFI Network Server Monitor for managing & monitoring the server hardware. ✓ Coordinating for the server Provisioning and Decommissioning end to end process with installation/Un-installation of servers and applications.✓ Assisting End User Support on hardware checks and physical checks to bring back server online.✓ Troubleshooting Sun Storage Tek VSM5 (LTO3 & LTO4) and Quantum scalar i500(LTO5) Tape library devices and firmware upgrading. Show less

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  AJAD

  Dec 2015 - Dec 2016

  Data center Operations Analyst- Windows

  ✓ Responsible for providing L2/L1IT Remote support to Ajad’s client by administration and management of Windows 2K3/2K8 servers.✓ Efficient usage of the tools like Intel DCM and KVM for managing & monitoring the server hardware. ✓ Administrator and manage over 250+ Windows Servers running Business Critical Applications.✓ Technical support experience in Datacenter Operations & IT Infrastructure Management.✓ Monitoring over all servers (Services, CPU, Memory, and HDD) using Intel DCM Tool✓ Assisting End User Support on hardware checks and physical checks to bring back server online or through RSA/RIS we can bring it by repaired or rebuild from scratch. Show less

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  HCL Technologies

  May 2017 - Sept 2019

  Senior Analyst

  ✓ Installation and Decommissioning windows servers (2008, 2012 and 2016)✓ Configuring and Analyzing dump files to find out root cause.✓ Worked on ticket tool BMC Remedy in incident, change and problem management.✓ Monitoring Enclosures and coordinating with Onsite team if any hardware issues✓ Monitoring all the server in Splunk Monitor, SCOM.✓ Creating and managing server profiles for HP blade systems.✓ Updating firmware on HP Servers.✓ Managing file and folder permissions (NTFS, shares)✓ Patch management using Windows update, SCCM.✓ Hyper –V Troubleshooting in host level & Cluster configuration and management.✓ Monitoring the Server Performance for Disk Utilization, Page file utilization for better Performance✓ Installing MacAfee and working on EPO related issues for windows servers.✓ Server hardening for Demilitarized zone servers.✓ Taking snapshots for VM’s as per customer requirement and reverting back in case of any issues✓ Guest Hardware and Tools Upgrade✓ Worked on HA, DRS, V-motion.✓ Host and Data store Migration between Clusters & Datacenters.✓ Rename the VMs and creating new VM and IP Mapping and DNS add through Infoblox.✓ Creation of virtual servers in VMware, VM’s Management.✓ Periodical upgrades and patching of ESXI servers through Update Manager.✓ Monitoring & Performance tuning of virtual servers.✓ Trouble Shooting VM’s related issues and performance tunings. Show less

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  Infosys

  Oct 2019 - now

  Technology Lead

  ✓ Monitoring all the Windows and VMware servers through SCOM.✓ Responsible for upgrading all Windows servers running on WS 2008 & WS 2012 R2✓ to WS 2016, WS 2019 & WS2022 OS.✓ Taking end-to-end responsibility for doing server cutovers and In-Place upgrades (IPU)✓ as per Microsoft standards.✓ Scheduling meetings with server owners and application owners to discuss which OSthey want to upgrade and to get a downtime window.✓ Creating and deleting VMs on VMware ESXi hosts and managing its clones andsnapshots as per the requirement.✓ Creating VMs on Microsoft Hyper-V hosts and converting .vhd files to .vhdx files tomake them compatible with the latest Operation systems.✓ Migrating VMs and their storage from one cluster to another.✓ Performing VM host reboots via maintenance mode.✓ Installing SCCM client and checking the complaints while installing patches.✓ Troubleshooting on Windows Hyper–V 2012,2016 & 2019 host level.✓ Dell hardware firmware upgrade and hardware version R720, R620, R630, etc.✓ Scheduled downtime and notices to stakeholders and customers.✓ Maintained hardware/software for development/test/production servers.✓ Manage new hire account creation, user terminations, privileges, and all other user.account modifications.✓ Responsible for all day-to-day Server activities, end-user requests, and decommissioning of systems.✓ Set up file shares on file servers and assigned permissions, Managed user security anddistribution groups in Active Directory.✓ Worked on ticket tool Service Now in incident, change, and problem management.✓ Performing Clones, Snapshots, Hot and Cold migrations.✓ Working on VMware alert through SCOM heartbeat failover and CPU Utilization, diskspace alert.✓ Created virtual machines for the test environment using VMware.✓ Excellent skill in migrating Physical to Virtual (P2V) and Virtual to Virtual (V2V) serversusing VMware standalone Converter. Show less