Experience

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  Harvard business school publishing

  Jan 1995 - Mar 2005

  Manager, facilities and administration

  • Responsible for the day to day operations and long-term facility planning for a $100 million publishing corporation: o Manage all building improvementso Work order and contractor management o Incident Response• Managed department budget successfully to meet demands by reducing costs while maintaining services.• In charge of all aspects of site security. Including, but not limited to: Manned Security, CCTV monitoring, Building Access Administration, Internal Investigations, and Employee Awareness Programs/Training• Created company’s first ever Business Continuity Plan• Worked closely with state and federal officials on incidents impacting HBSP and Harvard University following the attacks on September 11, 2001. Pokaż mniej

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  Kenexa technology inc

  Mar 2003 - Jan 2008

  Director, facilities and real estate management

  • Managed all day to day facility and administrative functions of 33 facilities worldwide• Managed property portfolio which increased facility holdings from 8 sites to 33 locations worldwide over a three-year spano Conducted real estate market analysis and strategic planning for new offices• Successfully negotiated a favorable lease and sublease extension in North America, Europe, and China, and the UAE.• Consolidated leased real estate holdings across the country. As a result, the company could terminate leases and reduce unnecessary overhead.• Responsible for all aspects of site security. Including, but not limited to: Manned Security, CCTV monitoring, Building Access Administration, Internal Investigations, and Employee Awareness Programs/Training• Developed methodology for a Business Continuity Plan. Managed cross-functional teams to develop and implement a comprehensive plan • Established workplace safety & security programs in the United States and United Kingdom. Pokaż mniej

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  Citizens financial group, inc.

  Jan 2008 - Jan 2015

  Workplace recovery analyst ii, business continuity planning

  • Developed and managed recovery workspace solutions supporting business line recovery, including requirements analysis, space development, and utilization; including testing and reporting.• Coordinate and facilitate testing of business continuity plans across bank’s US entities, including scheduling, identification of resources, logistics, and on-site support.• Created a next generation facility risk assessment tool and reporting model to provide bank with a comprehensive view of any risks impacting critical facilities o Provide services in evaluating geographic elements and concentration risko Designed reporting which correlates critical risks to specific facilities with real-life events• Managed all recovery efforts, including the activation of recovery solutions in response to business line recovery requirements.• Served on complex incident management calls and managed the relocation of business units.• Budget oversight for travel and associated project expenses.• Support for internal and external audits and/or regulatory reviews Pokaż mniej

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  Santander bank, n.a.

  Jan 2015 - Jan 2018

  Business continuity senior analyst

  • Provide oversight for all aspects of business continuity planning for 30 business lines including: o Plan developmento Plan implementationo Testing • Simultaneously manage several long term and complex projects to meet Federal guidelines and internal bank standards.• Create workspace recovery strategies using internal and external resources. Team with internal partners to develop and management of recovery workspace solutions supporting business line recovery to prevent a loss of business functionality• Conduct on-site surveys of production sites across the bank’s portfolio to determine suitable internal recovery locations.• Identify and manage risks impacting business continuity planning and recovery strategies. Developed remediation plans to correct findings based on federal regulations and internal audit standards.• Develop and implement facility risk assessment methodologies by identifying potential business and technology interruptions, develop safeguards against these interruptions, and implement recovery procedures in the event of a business interruption. • Developed scope, SLA’s, and program management for business continuity exercise program to insure:o Plans are routinely testedo Deficiencies are identifiedo Remediation plans are identified and completed.• Serve on the Incident Management Team, providing insight and direction on issues impacting bank assets. • Serve as liaison to FEMA, Department of Homeland Security, and local emergency management agencies on events impact bank assets. Pokaż mniej

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  Retail business services

  Jan 2018 - now

  Business continuity manager