Experience

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  Nitol motors limited, service.(a sole distributor of tata motors commercial vehicles in bangladesh)

  May 2011 - Mar 2017

  Product manager, techincal (lcv & icv tata truck)

  a) As a Product Manager Supervision of Maintenance & Technical operation related analysis for all type Light & Intermediate Commercial Tata Vehicles in all over Bangladesh.b) Vehicle Technical Performance Analysis and Feedback collection regarding Product Development work with Tata Motors, India.c) Defining and Planning Product Strategy and Product Performance Analysis.d) Ensure customer satisfaction with Product and Service.e) Monitor and co-ordinate with Spare parts coordinator for maintaining parts.f) Collect customer feedback and response after launching new product.g) Distribute any Tata Motors vehicle manufacturing plant Service Circular or Update or modification with the Product.h) Prepare Complaint Investigation Reports (CIR) of Failure.i) Monitor to all competitor vehicle brand activities in the market.j) Execute KMPL/Performance Road Trial of new model.k) Vehicle Warranty & Retro-fitment work decision given.l) Any type of Vehicle Major technical problem resolution.m) Find out any trouble for any type of vehicles Diesel Engine with major aggregate & urgent Solution given to Mechanic or Technician.n) Also analysis of vehicle technical performance & trouble related any issue with Tata Motors technical team in India.o) Especially have a software base diagnosis with trouble shooting knowledge all URO-III & BS-III Tata-Cummins & Tata Motors Diesel Engine. Show less

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  Rangs motors limited (a sole distributor of volvo-eicher commercial vehicles in bangladesh)

  Apr 2017 - Dec 2018

  Service manager, technical (ranks motors workshop ltd., north bd zone)

  * Implementation and Monitoring of Vehicle Servicing Processes.* Monitoring large service team with proper guideline.* Monitoring & handling KAM customer.* Co-ordination with parts team to ensure spare parts availability.* To ensure profitability of concerned workshop.* Monitoring & coordinating Admin & HR related activities.* Ensure better Customer Satisfaction Index of customer.* Monitor Warranty Claim Management process.* Monitoring product complaints.* Monitor Skill level of Mechanics and take necessary step to level build up of mechanics.* Monitoring Marketing campaigns as per the given schedule. Show less

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  Runner motors limited (an exclusive distributor of eicher trucks in bangladesh)

  Dec 2018 - now

  1) Coordination with Service team to ensure better after sales technical support to Customer’s vehicle for any major technical issues.2) Monitor & Increase to all corporate customer’s satisfactions level about our products & technical service support.3) If any customer dissatisfied or lost from our business area for the reason of any issues (Service / Parts), take proper initiatives to build-up good relations between Customer and Service/Parts team for increasing the satisfactions level of customer.4) Supervision of Maintenance & Technical operation related activity of Service team for the all type of VECV trucks in all over Bangladesh.5) New Customer/Market create or existing area market share increasing activity time support to Sales team for the clarification of Customer’s any technical related queries / issues of our product. 6) Defining and Planning of Product Strategy and Product Performance Analysis.7) Monitor to all competitor brand vehicles activities in the market.8) Vehicles any type of Major Technical problem urgent troubleshooting with solution purpose instructions given and coordination with service team.9) Vehicle Technical Performance Analysis against the chronic failure between our VECV Products and Competitors Products regarding Product Development work coordination with RML Service team & VECV Principle, India.10) Before the new Product launch time parts & service support planning with technical training provide to technician/engineer/sales man by respective department.11) Co-ordinations with Sales, Service & Parts team to Ensure customer satisfaction with our new Launched Product.12) After sales take customer’s feedback from the market about performance of our VECV Modified Products & new Launched Products. Show less

  • Manager (Technical Support)

    Jul 2021 - now

  • Deputy Manager (Technical Support)

    Dec 2018 - Jun 2021