Raza Javeid

Experience

• 

  Telenor Pakistan

  Jan 2011 - Jun 2016

  Activation Support Officer

  • Developed detail and concise reports, including Root Cause Analysis (RCA) reports for technical problems.• Provided technical support to back office and operational applications used by International Client.

• 

  Tech Peak & HTML Pro

  Sept 2016 - Jan 2017

  Front-End & Backend Developer (Internship)

  • Developed the final year project, NGO Donation Management System in PHP, HTML, CSS, and Java Script.

• 

  GUI Studio

  Sept 2017 - Dec 2017

  Android Application Developer (Internship)

  • Developed Android applications, performed debugging and bug fixing when errors occurred within the application code.

• 

  Allied Bank Limited

  Jan 2018 - Apr 2021

  Senior Officer Application Administration

  • Created, modified, removed and configured VPN/RSA authentication profiles to ensure secure access.• Managed and resolved technical issues related to applications, ensuring quick solution and minimal downtime.• Coordinated closely with vendors, various technical and business teams to promptly resolve application related issues.• Provided expert technical support to end-users, effectively troubleshooting and resolving complex application issues.• Oversaw daily maintenance of applications, monitoring performance and analyzing logs to maintain uninterrupted service.• Ensured continuous availability of applications/systems without interruptions, implementing proactive measures to prevent problems.• Showcased exceptional problem-solving skills, quickly understanding complex structures and resolving significant issues, including root cause analysis (RCA).• Supervised the team use of the Manage Engine Application Monitoring Tool for critical server management, application monitoring and application administration.• Performed the deployment and implementation of various applications in Windows/Linux environments, including Middleware Solutions (ESB), Financial Switch (IRIS), Digital Banking Application (MYABL - OBDX) and call center solutions (Unison, GENESYS). Show less

• 

  MCB Islamic Bank Ltd.

  Apr 2021 - Feb 2022

  Manager Application ADC Technical

  • Performed comprehensive analysis of current projects to identify areas of improvement and implement the changes.• Provided consistent technical support to ensure smooth operation and functionality of applications, reducing downtime.• Managed in-depth analysis of existing projects to pinpoint areas for enhancement and implement improvements for increased efficiency.• Delivered expert technical and operational support for Call Centre Applications, ensuring continuous service and prompt issue resolution.• Strengthened resources effectively to meet project requirements, while ensuring round-the-clock monitoring for optimal application performance.• Developed the detailed Root Cause Analysis (RCA) reports following successful troubleshooting of application issues, guaranteeing thorough documentation for future use.• Efficiently collaborated with internal teams and external vendors to ensure successful implementation of new and ongoing projects, maintaining efficient workflows.• Devised the testing of new updates and modifications prior to deployment to detect and resolve any bugs, ensuring a seamless and error free application experience. Show less

• 

  FINCA Microfinance Bank Ltd, Pakistan

  Feb 2022 - Sept 2022

  Manager Channels Integration Support

  • Optimized and improved the technical documentation of Projects, Applications and Deployments.• Effectively troubleshooted the application issues by analysing logs and diagnostic data sources.• Collaborated with key stakeholders at every stage of the project to ensure successful project outcomes.• Conducted UAT testing of new features before deployment on production and report bugs to development team if any.• Maintained the efficient operation of Switch controllers, Middleware and other applications and system through proactive maintenance.• Led cross functional team collaboration to successful implementation of system integration solutions in line with specified requirements.• Monitored and ensured adherence to service level agreements (SLAs) between clients and vendors to meet delivery schedules and expectations. Show less

• 

  MCB Bank Limited

  Sept 2022 - now

  Manager Digital Applications Support

  • Oversee the implementation and deployments of various digital applications, efficiently coordination with vendors.• Effectively collaborate with vendors to promptly address and rectify application bugs, issues, and vulnerabilities.• Coordinate closely with development teams to implement enhancements in current applications and develop new features.• Expertly troubleshoot and resolve complex application issues to reduce the application downtime and maintain uptime as per defined SLA.• Carry out comprehensive technical assessments of new projects, providing valuable advice to seamless smooth integration and successful execution.• Actively monitor and manage application problems, guaranteeing prompt resolution and detailed issue tracking for future reference and incident management.• Play a crucial role in the deployment of the Oracle Banking Digital Experience (OBDX) application across multiple environments, ensuring flawless implementation.• Directed the application monitoring team, optimizing performance via App Dynamics, Manage Engine and Internal Monitoring tool leading to quicker identification and resolution of issues. Show less