Alex Abidakun

Experience

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  BellSouth Business Systems, Inc

  Aug 2000 - Nov 2004

  Multimedia Technician

  In this role, I have provided superior technical support with a strong dedication to customer service, ensuring that customer needs are met promptly while maintaining open communication with management to address any escalated issues/concerns.★ Offered network support to various service providers, internal Bellsouth Network Reliability Center NOC, and central office technicians, focusing on emerging technologies, such as ADSL2+, IFITL, VDSL2, and IPTV (U-verse) provisioning.★ Utilized a variety of applications to monitor, diagnose, analyze, and resolve complex network issues, promptly responding to alarms and implementing proactive measures to ensure network stability. Show less

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  AT&T Business System

  Nov 2004 - Dec 2006

  Tech Support & Relieving Manager

  In this role, I have utilized various application software to diagnose, analyze, and resolve complex network issues. Monitored broadband networks and promptly responded to alarms, taking proactive measures to address potential issues and maintain network stability.★ Stay updated with emerging technologies such as ADSL2+, IFITL, VDSL2, and IPTV bonding trials, providing valuable insights from a provisioning perspective to enhance network capabilities.★ Delivered technical support with a strong commitment to customer service, ensuring customer satisfaction.★ Configured, monitored, and provided virtual circuits for ADSL using UNIX Sun Solaris, TCP/IP, and Applications Support, optimizing network functionality and performance.★ Conducted daily MSOC (Managed Services Operations Center) functions, including walk-about inspections, huddle meetings, and updates to the Virtual Control Board (VCB) and area book as a Relieving Manager. Show less

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  AT&T - Broadband

  Dec 2004 - Dec 2008

  Multi-Media Tech/ Tech Support Manager

  In this role, I facilitated customers/vendors with the installation of broadband services. Collaborated with colleagues in installation, testing, adjusting, and repairing equipment and facilities, including Digital Subscriber Line Access Multiplexer (DSLAM), ATM circuits, and Ingress Broadband Gateway, vital components in delivering high-quality broadband switching networks and specialized services.★ Reviewed and interpreted broadband design drawings and analyzed complex schematic drawings to facilitate work operations, providing technical support to AT&T central offices, internet service providers, vendors, digital technicians, and ADSL field service technicians for the installation and repair of broadband services.★ Utilized computer terminals linked to various Operation Support Systems, including UNIX, Java Base Broadband Operating System (JBBOS), Access Management System (AMS), Network Management System (NMS), and Solaris-SUN.★ Maintained VLAN facilities and equipment assignments for tunnels and trunk and special services through proprietary records, inventory, and ticketing systems, ensuring optimal network performance and customer satisfaction. Show less

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  AT&T Core Transport

  Dec 2008 - Dec 2010

  Network Support Specialist

  I actively contributed to shaping strategy implementation frameworks, providing valuable input to enhance efficiency. With attention to detail, I monitored the quality and acceptance levels of solution and process designs. By employing OSPF and BGP routing protocols, I ensured seamless communication between network devices and implemented the BPDU protocol for robust bridging in Cisco networks.★ Conducted configuration and troubleshooting operations on Cisco switching Layer II infrastructure to optimize network performance and resolve connectivity issues.★ Managed configuration and troubleshooting for Juniper, Tellabs, and Lucent-Alcatel equipment, maintaining their functionality and reliability within the network.★ Integrated Cisco VPN with MPLS and MP-BGP for scalable Layer 3 connectivity.★ Leveraged Cisco's CSM for dynamic NAT and load-balancing optimization in the network architecture, ensuring efficient resource utilization and scalability.★ Implemented Cisco 15454 DWDM solutions for scalable and reliable optical transport infrastructure. Show less

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  AT&T Mobility Transport (NOC)

  Dec 2009 - Feb 2016

  Sr. Specialist – Network Support

  In this role, I translated conceptual designs into practical design logic, obtaining approval from architects and ensuring adherence to quality standards. For scrutinizing solution and process designs, I conducted configuration and troubleshooting tasks on Cisco switching Layer III infrastructure and administered medium to high complexity networks integrating Cisco routers, switches, and Layer III VPN technologies. Additionally, I configured and troubleshoot Juniper, Tellabs, and Lucent-Alcatel equipment.★ Orchestrated the deployment and maintenance of Mobility Transport and True Position’s E911 Platforms across TDMA, GSM, UMTS, and LAN/WAN networks, ensuring seamless operations.★ Leveraged telnet and GUI interfaces to conduct remote testing and turn-ups of DS1, T3, STS1, and OC3/above circuits on various network technologies including VPN, IP, MPLS, WLAN, EMS, SMLC, LMU, AMS, and routers/switches.★ Implemented WAN, LAN, VPN, DHCP, TCP/IP, firewalling, DNS, routing, load balancing, and switching to optimize network performance and security.★ Executed OSPF and BGP routing protocols to support dynamic routing and traffic distribution across networks, ensuring efficient data transmission.★ Designed Cisco VPN/MPLS/MP-BGP layer 3 solutions to provide secure and efficient network connectivity, safeguarding data transmission and ensuring confidentiality.★ Deployed Cisco Application Service Module (CSM) for Network Address Translation (NAT) and load balancing, enhancing network scalability and performance. Show less

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  AT&T Corporation

  Jan 2016 - May 2024

  Sr. Specialist (Network Operations)

  By innovating the client interface and optimizing optical network troubleshooting processes, I implemented cutting-edge solutions. From a central hub, I coordinated remote troubleshooting efforts, dispatching technicians to provide onsite support and enhance client experiences. Through strategic asset-repositioning initiatives, I maximized efficiency and ensured the peak performance of client networks. Leveraging my expertise, I analyzed Microsoft Excel, PowerPoint, and Visio documents, identifying system inefficiencies and providing recommendations to system engineers for updates.★ Oversaw the maintenance of over 1,000 optical node/ring networks, guaranteeing uninterrupted service for government entities, Fortune 500, and Fortune 100 companies nationwide★ Directed maintenance activities across a range of optical platforms, including Cisco 15454/15216, Nortel/Ciena 6500/5200/3500, SONET, and DWDM, ensuring optimal network performance.★ Achieved 100% customer satisfaction, enhancing the reputation of the organization and fostering strong client relationships. Show less

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  AT&T Local Services, Inc.

  Jan 2024 - now

  Senior Technical Associate II (AT&T Solutions)

  I am managing an NOC (Network Operations Center) team responsible for handling incoming calls from multiple companies' network teams and addressing complex network and server issues beyond the capabilities of internal teams. Additionally, I am serving as the primary supervisor and technical lead at the NOC center, overseeing a team of 15 employees in their daily operations.★ Managed a group of NOC engineers tasked with overseeing various OS platforms, including Windows 7, while specializing in administering routers (Cisco) and configuring DWDM setups (Cisco 15454 and CIENA 3500, 5200, 6500).★ Supervised a team of 10 engineers, initiated new employee training programs, and oversaw customer service and technical escalation processes.★ Worked closely with 3rd party vendors to handle equipment failures, organize on-site technical support dispatches, and supervise the installation of new equipment and fiber rings.★ Operated on SONET and DWDM rings servicing 200+ clients, monitoring fiber breaks, resolving equipment failures, and constructing network circuits ranging from DS1 to OC192.★ Enforced SLA agreements, collaborated with software developers to integrate new software into the environment, and contributed to AT&T's standard team for approving new software in the PC environment.★ Handled various helpdesk functions, including responding to incoming calls from internal customers within AT&T, troubleshooting desktops and laptops from brands such as Dell, Compaq, Toshiba, and Hewlett Packard networks★ Configured WINS, TCP/IP, and DNS, and installed various hardware/software, including network cards, modem cards, printers, and operating systems such as Windows 95, 98, 2000, NT, and Solaris.★ Troubleshoot network issues, provided PC assistance, addressed LAN (Cabletron) challenges, and conducted Cabletron MMAC maintenance.★ Tested circuit built test plans and RDP’s work and built SMOPS. Show less