Scarlet Florentino

Experience

• 

  SERVAIR-RD

  Sept 2021 - Jan 2022

  Passenger Service Agent

  Selling tickets, doing the process of check in to the customer, and make sure the on time departure of the flight.

• 

  Scotia GBS Dominican Republic

  Feb 2022 - Mar 2024

  Contribute to the overall success of the Fraud Management, Global Operations team in Canada ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are following governing regulations, internal policies and procedures.As an Inbound Fraud Analyst I’m in charge of answering inbound calls for fraud-related inquiries. Being also required to review unusual activity with customers, complete lost reports, log claims investigations cases, itemize fraud transactions, obtain details for card replacement and communicate with various departments within the bank. utilize specific call handling procedures for the purpose of mitigating potential fraud losses. Show less

  • Claims Analyst

    Nov 2023 - Mar 2024

  • Fraud Analyst

    Feb 2022 - Nov 2023
• 

  Forward Financing

  Apr 2024 - now

  Underwriting Analyst

  Evaluate business data to assess financing eligibility and determine risk-adjusted pricing decisions.In this role I’m in charge of:* Learn and follow Forward Financing’s process and guidelines to confidently issue profitable underwriting decisions.* Analyze and interpret small business data related to financing applications to determine the appropriate amount of capital that the business can afford.* Gauge risk profile while understanding customers’ business needs, opportunities and challenges.* Advise internal sales reps to offer appealing small business financing options.* Work with other members of the Underwriting department on initiatives to improve processes.Skills and Experience:* Ability to pick up on patterns in data and make good decisions based on these patterns.* Analytical and self-motivated professional with a track record of exercising good judgment when making business decisions.* Proficient in reviewing data and making decisions in situations that contain some level of ambiguity. Show less