Nicholas Lee

Experience

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  IBM

  Sept 2009 - Sept 2010

  Contracts & Solutions Professional

  This role has customer relationship responsibility for IBM customers and business partners, as well as internal client relationships, such as with Transaction Hub, IGF, and Accounting, in the contract and solutions area. Possessing end-to-end process knowledge, this person maintains responsibility and expertise in specific areas such as hardware, software, maintenance, and services. I'm also be responsible for the dispute resolution process. We act as a resource on contract terms and conditions, contract interpretation, pricing and validation, coordination and preparation of complex offerings, and analysis of contract requests and alternatives. This role also includes effective coordination and contract management for international contracts, complex single brand offerings, multi-brand contracts/proposals, non-standard terms and conditions, and reconciliation. Understands customer contractual requirements and acts as a single point of contact within fulfillment and to sales, brands, Opportunity Owners, and clients, providing seamless support and enhancing overall satisfaction with fulfillment. Show less

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  IBM

  Dec 2012 - Jul 2014

  Client Technical Specialist - System X

  Responsibilities :• Executing superior technical engagements such as benchmarking and proof of concept testing, solution demonstration, problem resolution, understand performance, training to customers, proposal preparation, solution design, presentation at customer events / seminars, technical proposal, training to BP and competitive analysis etc.• My value is opportunity focused, delivering key value to Sales teams, and Pre-Sales Specialists combine technical product knowledge with client-facing skills to provide right technical advice and guidance that helps to meet clients’ business challenges.• Client engagements and part in meetings, give technical presentations, design solutions and assist clients to evaluate and successfully deploy software or hardware solutions.• Along with a keen interest in technical products, I also need to translate technical concepts for non-technical people by articulating the value of IBM in the customer proposals.• Achieved IBM Hundred Per Cent Club Award for top sales performance in 2013. Technical Skills1. Intel platform knowledge, both hardware and Operating System (Windows and Linux)2. Product knowledge of HP, Dell and Cisco.3. Application knowledge of VMware, KVM and Hyper-V4. Storage, Database and Backup solutions knowledge. Show less

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  Amdocs

  Aug 2014 - Jul 2016

  Technical Specialist

  • Providing high-level BoMs (Bill of Materials) as part of the tendering process. • Developing detailed BoMs and technical proposals where opportunities are identified for the resale of third party hardware/software and services. • Working with Sales executives and other pre-sales engineers on tender documents and proposals. • Management and Support of Global Pre-Sales and Demonstration platforms in London, Kuala Lumpur and Beijing. • Provisioning new demo systems as required by regional sales teams. • Managing the existing demo platform to ensure sufficient performance and capacity to meet critical events in the sales lifecycle. • Assisting in the patching and upgrade of demo systems to ensure underlying components are up to date and in line with latest application versions. • Provisioning interim or permanent hosted platforms, where required, either internally or via third party providers. • In addition to normal pre-sales activities, the Sales Engineering team is also responsible for working with Product Development and Professional Services to maintain a set of dimensioning tools to ensure Solutions Architects and Consultants are able to produce accurate sizing estimates. The role is based in Kuala Lumpur but will require overseas travel to support pre and post sales activities in the Asia Pacific and Greater China regions. Show less

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  Standard Chartered Bank

  Jul 2016 - Sept 2017

  Service Design Engineer

  • Work closely with the project teams to translate the Business Case, Service Charter or Service Design package and devise appropriate communication plans prior to transition.• Advanced level / third level troubleshoot issues in the deployment of projects in enterprise environments. This includes troubleshooting networking, web apps, operating system, file system and user management issues, typically by phone, email and web meetings. • Develop understanding of SCBs internal processes & maintain working relationship with multiple vendors.• Develop and maintain engineering standards for SCB including platform design and deployment within the Bank. • Continuously monitor updates to product development and assist the service improvement team in proposing improvements / changes to the deployment in the Bank. • Communicate effectively with Service Transition, Operations & Support representatives to ensure service design package is well understood, and service is implemented to deliver outcome.• Communicate effectively with Project Management representative to ensure the technology component required to support the service is deployed to meet service objectives. • Work closely with SCB Support team to ensure all software upgrades are done properly.• Work closely with SCB Support team to ensure all software, patches, critical updates are installed accordingly. • Contribute to the establishment of consistent, efficient and re-usable delivery processes that are based on industry ITIL best practices. Show less

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  EcoCare Malaysia

  Jan 2018 - now

  Director

  Manages ecoCare Pest Control Sdn Bhd (formerly known as Pest Paramedics Sdn Bhd) & ecoCare Hygiene Services Sdn Bhd (formerly known as Biofresh Hygiene Services Sdn Bhd)