Priscilla Hong

Priscilla Hong

CRM Product Manager

Followers of Priscilla Hong486 followers
location of Priscilla HongShanghai, China

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  • Timeline

  • About me

    Digital Innovation Expert with 7+ years of experience as Product Manager, versatile in start-ups and Fortune 500 B2B & B2C companies.

  • Education

    • Washburn University

      2014 - 2015
      Literature GPA: 3.9
    • CS50

      2022 - 2022
      Higher Education Computer Science
    • Donghua University

      2013 - 2015
      Business Administration and Management, General
    • Shanghai Normal University

      2012 - 2016
      Bachelor of Arts - BA English/Language Arts Teacher Education Outstanding Graduate
  • Experience

    • Shanghai Sidaorui Company

      Feb 2017 - Jan 2020
      CRM Product Manager

      1) CRM product manager- Initiate CRM strategy to support long-term business growth- Collaborate with IT to develop and implement local CRM system (product owner role)- Closely work together with cross-functions on user requirements and day-to-day operation and trainingDeliverables: CRM V1.0 released on time and 100% adoption rate2) Marketing ManagerFirst worked as a marketing assistant and was promoted to the manager role within one year.- Led the marketing team (4 ppl, international team) in strategy development, market insights, and budget allocation on advertisements and campaigns;- Liaise with domestic and abroad partners to increase visibility and traffic across all products;- Responsible for building the website and optimizing SEO;- Increase social media exposures(Facebook, Twitter, Youtube, Instagram, WeChat) Show less

    • TotalEnergies

      Jan 2020 - Jun 2021
      Digital Executive

      - As project owner, responsible for distributor CRM tool development, implementation, change management, operation, and maintenance (from zero to one, PC portal & WeChat mini-program)- Implement Salesforce with consecutive training and high standard data maintaining (adoption rate maintained at full score)- Facilitate digital transformation on anti-counterfeiting, loyalty, and logistics- Manage digital systems' customization and solution to meet OEM clients' logistic/cloud data management/anti-counterfeiting needs on QR Code- Work closely with regional/HQ digital team to ensure digital strategy alignment Show less

    • GSK

      Jul 2021 - Feb 2022
      Digital Marketing Manager

      - Manage consumer data platform (CDP) ‘s development and dashboard visualization with the huge data volume and a great variety of consumer data assets- Oversee and analyze creative media performance digitally with business use cases, providing deep-dive analysis and actionable suggestions- Upgrade analytics model systems, ensuring the validation of POC

    • Givaudan

      Feb 2022 - now
      Product Manager (Digital Innovation)
  • Licenses & Certifications

    • Salesforce Certified Sales Cloud Consultant

      Salesforce
      Oct 2021
      View certificate certificate
    • Salesforce Certified Advanced Administrator (SCAA)

      Salesforce
      Jul 2020
    • Salesforce Certified Administrator (SCA)

      Salesforce
      Apr 2020
    • Salesforce Certified Platform App Builder Certification

      Salesforce
      Jun 2021