William Mitchell

Experience

• 

  Virtual Vision Technologies

  Jul 2005 - Feb 2006

  Technical Sales Representative

  Set up, managed, and took down booths at trade shows. Demonstrated new blind and low vision tools to various other companies and blind or low vision persons.Responsible for sales and technical support for those sales.Made house calls for tech support.

• 

  Cecil College

  Jan 2007 - Dec 2010

  I.T. Technician

  Provided over-the-phone technical support to students and faculty.Preformed onsite troubleshooting to solve issues.Worked with Windows 2000, XP, Vista, 7 and 8Worked with Mac OS X Worked with Linux Ubuntu 9.04 through 13.10Connected, managed and disconnected Polycom video conferencing connections between three Maryland colleges. . Connected via bridge and I.P. Connections, managing different Ethernet hardware and internet protocol devices.

• 

  Cecil College

  Sept 2012 - Dec 2014

  I.T. Technician

  Provided over-the-phone technical support to students and faculty.Performed on-site troubleshooting to solve issues.Worked with Windows 2000, XP, Vista, 7, 8, 8.1, and 10.Worked with Mac OS. X.Worked with Linux Ubuntu 9.04 thru 13.10. And Kali 1.0.6.Connected, managed and disconnected Polycom video conferencing connections between two Maryland colleges.Connected via bridge and I.P. Connections, managing different ethernet hardware and internet protocol devices.

• 

  Geek Squad

  Sept 2014 - Jun 2017

  Performed hardware upgrades and clients computers.Troubleshot hardware and software issues.Used Geek Squad proprietary and third party proprietary tools to diagnose and treat software issues among a broad range of personal computing devices. Kept track of workflows and tickets.Contacted clients via email and phone to render status updates on repairs and to gain more insight into a problem. Greeted clients upon entry to Precinct.Assessed client’s individual needs.Triaged Suspect unit at counter, including PCs, MACs, and Tablets.Created custom service plan tailored for client’s needs.Responsible for sales, up sales, and suggestive selling.Managed a cash drawer.Performed initial set up new PCs, MACs, and Tablets.Checked out clients after repairs were made.Created future appointments, and reservations for clients.

  • Advanced Repair Agent

    Feb 2016 - Jun 2017

  • Consultation Agent

    Sept 2014 - Feb 2016
• 

  TEKsystems

  Jun 2016 - Jun 2017

  Independent Contractor

  Worked with project leads from Toshiba to install new POS systems in Walmart stores.Replaced Debit card readers, Hand Scanners, Receipt Printers, Logic CPUs, Touch screen Monitors, and Mounting Hardware. Worked as part of a team and independently through out the stores in a live setting during operational hours.Used my own tools, and company tools assigned to me.

• 

  Harford Community College

  Jun 2018 - now

  If there is a problem with technology on campus, it's my problem...

  • Network and Systems Specialist

    Jul 2019 - now

  • Computer Technician

    Jun 2018 - Jul 2019