Shanadel Especkerman

Experience

• 

  BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

  Aug 2017 - Jun 2019

  Helpdesk Coordinator

  • Communicating with clients – to make reservations for teleconferences (through emails and phone bookings) to cater to our clients globally. • Coordinating events on an international scale – successfully going through details of the conference with clients to guarantee no interruptions occur.• Ensuring the safety of conference information is not being documented by other parties as we deal with banks, technological companies, R&D companies and etc. • Verifying the allowed parties into high profiled teleconferences as we deal with sensitive information regarding stock markets, shares amongst other things. • Constructing these conferences from zero to guarantee no unknown bodies can enter into the conferences without the necessary information to enter. Show less

• 

  American Express

  Apr 2019 - Jul 2019

  Customer Care Professional

  • Assisting customers regarding their credit card inquiries. • Understanding the customer’s needs before promoting another card with their benefits.• Providing the world’s best customer service every day. • Handling all forms of documentation and admiration duties.

• 

  The Taaras Beach & Spa Resort

  Jul 2019 - Mar 2020

  Sales Executive

  • Understanding the needs and wants of the clients to personalize a package rate.• Planning and coordinating an itinerary for clients with the resorts Head of Departments.• Creating proposals and worksheets to attract clients into choosing our Resort. • Presenting the unique selling points of the resort to corporate clients and travel agents. • Managing, sending and keeping track of contracts that are sent to clients and file them accordingly to the signed contracts. • Updating groups into the weekly sales report, to generate the revenue of each month. • Updating and ensuring that payment from clients are met as well as sending out tax invoices once event is over. Show less

• 

  Seven Seas Worldwide Group

  May 2020 - May 2022

  Business Advisor

  • Support the Advisor team to provide an effective and high-quality customer service experience by guiding, advising and problem solving.• Assisting the supervisors by monitoring and developing the performance of the Advisors and global teams.• Act as a lead for the teams to plan workloads, follow ups and taking action directly to resolve problems.• Communicate and coordinate resolutions across different department regarding issues.• Guiding, mentoring and coaching Advisors to help them develop skills and understand theirroles and objectives.• Highlight any specific training needs of Advisors to the Supervisors or the Training & Qualitydepartment.• Carry out assigned task quickly and accurately.• Monitor calls and processes with a view to playing a part in the business centre’s review andaudit procedure, provide data and reports on the findings to Supervisors and the BusinessCenter Manager.• Working in conjunction with Supervisors to monitor and improve the quality of communicationin calls and emails.• Recognizing customers bespoke needs and customizing a quote for each customer.• Coordinating dates and timelines for customers that need items immediately.• To provide customers with guidance on ensuring the paperwork and documentation is donecorrectly to avoid delays in shipments.• To alias with shipment department with whereabouts of vessels for update purposes.• Providing security and assurance that customers personal items will arrive at the destination inthe same condition.• Updating customers when their goods have arrived and to book in a delivery of items.• Updating the system with customer’s arrival date into destination countries.• Assisting colleagues with follow-ups and ensuring notes on customer’s account are accurate.• Problem solving on a case by case basis to ensure clients are satisfied with level of service• Always improving quality and enthusiastic for improvement Show less

• 

  FionN Dessein Sdn Bhd

  Jun 2022 - Mar 2023

  Assistant Manager, Key Account

  Promoting the company’s services to potential clients. Site visiting of potential clients to ensure clients requirements are met. To then study and organise briefing that has been provided by clients to the internal team.Preparing decks and documentation for a tendering proposal. Following up closely and building a relationship with the client during the negotiation stage.Assisting and communicating with the internal team to ensure that the brief is understood to ensure proposals are done efficiently and effectively. Show less

• 

  OSCA.

  May 2023 - Mar 2024

  Business Development Manager

  Promote company services to prospective clients, agents, and leasing departments, actively generating leads through meetings and participation in exhibitions.Serve as the main point of contact, conducting site visits for client briefings.Communicate client information to internal teams, create detailed proposals, and maintain regular communication with both internal teams and clients.Conduct follow-ups during negotiation stages, ensuring the collection of essential project details. Establish ongoing client contact throughout and post-project completion.Update project reports and assist with ad-hoc tasks as assigned.Support the design team with layout ideas and moodboards.Supervise the quantity surveyor's work for accuracy and oversee the project team to ensure timely updates to project timelines. Show less

• 

  SE Active

  May 2024 - now

  Wellness Consultant - Healthcare, Corporate & Performance

  Official distributor of Technogym in Malaysia• Responsible for developing new business (equipment sales and service maintenance)• Study the market, develop a list of potential customers and projects, and update regularly.• Regularly contact potential and existing customers via phone and visits, with set yearly targets• Develop and maintain a database of corporate clients, hotels, golf and country clubs, etc.• Manage key accounts, handle equipment sales, commissioning, and training.• Assist in company functions, promotions, events, and special programs.• Provide regular progress reports to Sr. Manager - Commercial Sales, Country Manager, and Management• Proactively contribute ideas to improve revenues and reduce expenses.• Organize, produce, and contribute to company promotional and marketing activities.• Stay updated on industry trends through reading, communication, and attending seminars. Show less