Delia Serna

Experience

• 

  HealthCare Partners

  Aug 1997 - Jan 1998

  Medical Records File Clerk

  • Sorted all patient records from various regions and sites.• Filed records into corresponding chart order.• Created new charts for new members. Issued medical record numbers and labeled charts accordingly.

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  HealthCare Partners

  Mar 1998 - Jun 2015

  • Work with end-users to improve their ability to utilize system capabilities, recognize problems and develop appropriate solutions.• Participate in projects that deploy new/updated software applications. • Develop documentation to support ongoing maintenance and upkeep of applications and/or workflows. • Responsible to define performance expectations and provide developmental support to forty-one employees.• Leverage financial and compliance data to manage and improve business operations.• Contribute to various ongoing projects and tasks for inter/intra-department development. • Upload and process transcribed files (via disk and modem) into electronic medical records. • Responsible to perform random quality assurance audits. Compiled daily statistical data.• Developed a process that successfully maintained the correction queue up to date on a daily basis.• Edit and correct all errors and/or changes to patient charts per provider’s request. • Accurately transcribed verbal dictation into IDX electronic medical record.• Handled STAT dictation in a timely manner.• Reviewed transcribed work for accuracy and completeness. Edited reports as needed. • Accurately entered written referrals into IDX electronic medical record.• Followed insurance requirements and procedures. Verified benefits.• Coordinated appointments in accordance with specialists’ requirements. • Registered patient’s demographic information into IDX system.• Collected co-payments, verified insurance eligibility.• Answered phones and relayed messages to providers without delay.• Reported duplicate patient accounts immediately for remediation.

  • Business Analyst III

    Apr 2007 - Jun 2015

  • Medical Data Entry Supervisor

    Jan 2003 - Apr 2007

  • Medical Transcription Liasion

    Aug 2001 - Jan 2003

  • Medical Transcriptionist

    Oct 1999 - Jul 2001

  • Referral Coordinator

    Oct 1998 - Oct 1999

  • Medical Receptionist

    Mar 1998 - Oct 1998
• 

  Allscripts

  Jun 2015 - now

  Business Analyst