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Corné Language

Corné Language

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location of Corné LanguageGauteng, South Africa

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  • Timeline

  • About me

    Consultant at A-Game Studios

  • Education

    • Pink Elephant

      2015 - 2016
      Information Technology Attendance and Certification

      Business Relationship Management (2016)ITIL version 3 (2015) Foundation • Service Design • Operations Support and Analysis • Managing across the lifecycle.

    • Siyakhula Development

      2010 - 2011
      Business Administration and Management, General NQF Level 5 and 6

      Self-Awareness and Personal Development • Building Coalitions • Strategic Thinking • Facilitation Skills • Presentation Skills • Customer Service • Decision Making and Analysis.

    • Newcastle High School

      1992 - 1994
      Matrix Matrix 12

    • Damelin

      -
      Business / Contact Centre Contact Centre Management Certificate

    • University of the Witwatersrand

      2009 - 2010
      New Manager Program Business Administration and Management, General Certificate

      Activities and Societies: Managing Resources Collecting and using Financial Information Understanding Organisational Dynamics Managing People Written Business Communication Principles of Project Management Fundamentals of Marketing Managing ResourcesCollecting and using Financial InformationUnderstanding Organisational DynamicsManaging PeopleWritten Business CommunicationPrinciples of Project ManagementFundamentals of Marketing

  • Experience

    • WesBank

      Sept 1999 - Dec 2005

      • Transmission Manager

        Sept 2003 - Dec 2005

      • Contact Centre Co-ordinator

        Jul 2001 - Aug 2003

      • Contact Center Team Lead

        Sept 1999 - Jun 2001

    • Damelin

      Jan 2003 - Jan 2004
      Lecturer

      A part-time lecturing role at Damelin Midrand was one of the most satisfying and memorable times. For three years, the focus was on educating students in Contact Centre Agent and Contact Centre Manager roles with a proud 100% success rate.

    • AfroCentric Group

      Feb 2006 - Oct 2020

      Serve initially in a fulltime role as relationship manager for our largest customer. There was a specific focus on contracting, service level agreement, strategic alignment, reporting and escalation. This role extended to lead and manage the relationship team focusing on all customers. Over time, areas such as the Project Management Office, Oracle ERM development team, Desktop Support Service Desk, Contact Centre Support Services, Communication Services, Software Testing, Incident and Problem Management and IT Change Management made it a well-rounded and challenging portfolio. Show less Up to now, the experience was managing and leading a contact centre team in financial industries and of course, thinking that Medical Aid would be a smooth transition. The focus moved from drafting contracts and answering questions to dealing with sick and unhappy people, mostly giving bad news in an already horrific situation. The type of coaching and support needed in this call centre environment was completely different from the previous. Although the fundamentals of managing the contact centre remained the same, the people management part was vastly different in coaching, counselling and supporting. Show less

      • General Manager ICT Operations

        Oct 2013 - Oct 2020

      • Senior Manager: Business Applications Support

        Jan 2012 - Sept 2013

      • Senior Manager: IT Product Support – Contact Centre Operations

        Jun 2011 - Dec 2011

      • Contact Center Manager

        Feb 2006 - May 2011

    • A-Game Studios

      Oct 2020 - now
      Consultant

  • Licenses & Certifications