Dayhanara Baez

Experience

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  New York City Transit Authority

  Jun 1996 - Jan 1998

  Litigation Paralegal

  TORT - Bronx Unit - Defense Firm (Municipality): Handled all cases from Answer to Trial

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  Sanders, Sanders, Block & Wochic, PLLC

  Jan 1998 - Dec 2002

  A Team Paralegal/Litigation Paralegal

  Plaintiff Personal Injury: A Team Paralegal - handled cases from Intake through Pre-Litigation Settlement.

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  Cassisi & Cassisi, PC

  Jan 2003 - Sept 2006

  Managing Litigation Paralegal/Human Resources Generalist

  Handled Personal Injury cases from intake to resolution. Hired, Trained, and Managed Staff, Vendors, and Office Supplies. Negotiated/Settled Soft-Tissue Cases - 25K Case Value Limit.

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  Law Offices of Michael S. Lamonsoff

  Sept 2006 - Oct 2013

  Chief Operating Officer

  •Directed operations, enhancing efficiency and productivity across departments.•Led strategic initiatives driving operational excellence and financial growth. Implemented innovative processes, enhancing overall efficiency and profitability.•Streamlined operations, reducing costs while improving service quality. Developed and executed strategies resulting in substantial revenue increase.•Fostered cross-functional teamwork, aligning departments to achieve organizational goals. •Cultivated a culture of continuous improvement and innovation.•Analyzed market trends and financial data to inform strategic decisions. Implemented data-driven solutions, optimizing resource allocation and performance.•Managed high-stakes litigation, driving successful case outcomes.•Optimized law firm operations, enhancing efficiency across departments. Implemented data-driven solutions, resulting in measurable improvements in resource allocation and performance.•Streamlined processes: significantly reducing operational costs/elevating service quality. •Executed strategies that led to substantial revenue growth and improved profitability.•Fostered interdepartmental cooperation, breaking down silos to enhance overall firm performance. •Developed cohesive teams focused on achieving shared goals and driving client satisfaction.•Oversaw high-stakes litigation, ensuring successful case outcomes. Managed all aspects of firm operations, maintaining strict compliance with legal standards/industry regulations.•Directed law firm operations, implementing innovative processes to enhance efficiency across departments/drive substantial revenue growth.•Analyzed market trends and financial data to inform strategic decisions, optimizing resource allocation/performance in high-stakes litigation.•Fostered cross-functional teamwork, aligning departments to achieve organizational goals/elevated client satisfaction in legal services. Show less

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  SmartAdvocate LLC

  Oct 2013 - Nov 2022

  System Implementation Specialist
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  Velawcity

  Oct 2022 - Nov 2024

  Vice President of Client Services
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  CRM Advocate Giant, LLC

  Nov 2023 - now

  President @ CRM Advocate Giant, LLC

  * Manage project implementation, ensuring quality and timely delivery.* Intake conversion initiatives, enhancing operational efficiency and provide Qualified Retained Cases.* Develop SOPs/Scripts/Quality Assurance that improved contact center Lead Conversion performance.* Conduct legal discovery, optimizing lead qualification processes.* Utilized SQL Server Integration Services to streamline data workflows for Standard/Custom Integration.* Create and Implement Workflows: including Process, Documents, and Automation.* Macro Manage Departments: Utilizing Dashboards and Reports. Show less