Sudhakar Pallam

Experience

• 

  Sundaram Clayton Limited

  Jul 2007 - Jan 2014

  As an Assistant Manager at Sundaram Clayton Limited, I led teams in requirement analysis, design, and execution using Microsoft technologies. I managed the complete life cycle of projects from requirement gathering to end user training, developing a strong understanding of OOP, ASP.NET, SQL Server, and 3 tier architecture. Additionally, I gained exposure to SharePoint 2010 for project implementation.

  • Assistant Manager

    Apr 2013 - Jan 2014

  • Sr. Systems Executive

    Apr 2010 - Mar 2013

  • Systems Executive

    Jul 2007 - Mar 2010
• 

  Danfoss

  Jan 2014 - now

  I am currently leading multiple process improvement initiatives, driving efficiency and enhancing performance across operations. I am setting up a new Salesforce org from the ground up, optimizing release processes, ensuring security protocols, and maintaining audit readiness. I am streamlining operational workflows to enhance customer experience, accelerate ticket resolution, and establish a global operations framework. I am also helping enhance the quality of our new Salesforce org with thorough Test processes and robust automation testing. Show less I administered user access by ensuring appropriate permissions based on job roles, conducting thorough analysis to define optimal access levels. I monitored Salesforce governor limits, collaborating with Salesforce to escalate limits with justified requests, and ensured the health of Salesforce orgs by utilizing tools like health check reports and event monitoring. I oversaw the implementation of backup, restore, and archival solutions to maintain data integrity and system continuity, while spearheading the creation and execution of DR plans adhering to IT security standards. Show less I implemented and managed automated user provisioning, de-provisioning, and access management integrations to enhance security, and evaluated integrations to optimize system interoperability. I planned and executed sandbox refreshes, ensuring smooth development environments, and collaborated with auditors to provide documentation for monthly audits. Additionally, I refined operational processes for continuous optimization, managed Salesforce Sandboxes for various purposes, and enhanced security and governance practices to ensure compliance and data protection. Show less I worked closely with the Sales and Service teams to analyze current workflows, facilitating workshops to define future state processes and translate them into functional Salesforce features with the IT team. I contributed to designing the call flow for incoming calls through the Computer Telephony Integration platform and played a role in implementing Sales Cloud within the organization. I also defined and mapped fields within Service Cloud to ensure data integrity and seamless integration, while gathering requirements for reports and dashboards. Additionally, I authored detailed test cases and led UAT efforts for Service Cloud, ensuring alignment with business requirements and quality assurance. Show less

  • Senior Manager, CRM Enablement

    Jun 2022 - now

  • Manager, CRM Enablement & Test Management

    Oct 2021 - May 2022

  • Team Lead, Customer Solutions

    Mar 2020 - Sept 2021

  • Platform Owner - Salesforce

    Nov 2018 - Feb 2020

  • Administrator - Cloud Platforms

    Aug 2016 - Oct 2018

  • Business Systems Analyst

    Jan 2014 - Jul 2016