Tiffany Glaser

Experience

• 

  Jimlar

  Oct 2005 - Jun 2010

   Supported sales representatives and worked directly with customers facilitating orders and by responding to allcustomer inquiries such as, product availability, product details, cost, order status, tracking info, returnauthorization requests. Performed research and troubleshooting, effectively resolving any issues. Worked with buyers and merchandise managers of major department stores to ensure timely processing anddelivery of purchase orders. Actively participated in trade and trunk shows. Secured client information for new customers and interfaced with credit department to obtain credit line andVice President of sales’ approval to open. Created and maintained customer accounts in AS400 and M.O.M. systems. Created a welcome letter to notify new accounts that they were approved and their account was opened,providing them with their account number and contact information and company policy information. Ensured appropriate sales representative is credited for an order placed in their territory. Worked with managers to create a procedure to efficiently process independent customer orders who paid by credit card 收起

  • Branded Customer Service Representative (

    Jan 2007 - Jun 2010

  • FRYE Direct Customer Service Representative

    Oct 2005 - Jan 2007
• 

  Tuesday

  Sept 2010 - Mar 2013

  Assistant Manager

   Assisted in all areas of store operations, such as store openings and closings, merchandising and receiving,nightly deposits and change orders. Confirmed and implemented new merchandising requirements and upcoming sales notices daily. Completed administrative duties including preparing bank deposits, entering information into the payroll systemand managing weekly work schedule, ensuring that employee's took proper breaks and that hours were notexceeded. Called in change orders and made sure they were picked up. Processed damaged merchandise for approval from District Manager. Contacted corporate headquarters when maintenance such as pluming or HVAC services was required. Perform POS transactions, maintain POS area. Merchandising and recovery of store. Markdowns and other corporate mandates. Assist customers as needed 收起

• 

  Global Brands Group (Member of Fung Group)

  Mar 2013 - Dec 2019

  Process Internal and External customer order’ based on assigned account list. Account assignment comprised 25% ($40 million) of brands annual sales.Communicate to appropriate parties if inventory will be late or is not available to fill orders.Support account managers and serviced independent and national accounts including Nordstrom, Amazon, Zappos, Von Muar, Lord & Taylor.Handling accounts in 32 states spanning 4 time zones. Work closely with Sales, Inventory, Logistics and Warehouse teams. 收起 Assist customers with product information, order and return status.Review open order reports and manually allocate goods as needed to ensure shipping guarantees are met.Review exception reports, cancel orders and notify customers when orders cannot be filled. Locate stock at retail stores when possible.Answer teammate’s questions and handle consumer escalations when scheduled as manager on duty.Liaison with third party repair center, warehouse and factories as needed to fulfill warranty claims. 收起

  • Manager, Order Management

    Aug 2018 - Dec 2019

  • Customer Service Associate

    Aug 2017 - Aug 2018

  • Allocator

    Feb 2015 - Aug 2017

  • Assistant Manager

    Aug 2014 - Feb 2015

  • Lead Customer Service Representative

    Mar 2013 - Aug 2014
• 

  Neo Tangent Limited

  Dec 2019 - now

  Manager Order Management