Louis Headley

Experience

• 

  Advice Centre London and ILAC Care

  Sept 2012 - Sept 2013

  Community Engagement and Project Assistant

  As a Community Engagement and Project Assistant, I was responsible for: • Arranging activities for older people and people with learning disabilities• Identified gaps in support for older people• Promoted inclusion and reduce isolation for service users.• Create marketing materials• Established effective systems for record retention by creating database for daily correspondence tracking.• Supported senior leadership in reporting and bid writing

• 

  Argos

  Oct 2014 - Sept 2015

  Customer sales assistant

  • Assisting with customer returns, views and purchase whilst taking in store orders.• Stock check and intake, as well as stock room maintenance. Breakage handling and issue listing. • Shop floor display and visual merchandising maintenance.• Repricing display furniture when new seasonal stock is due to be released.• Overlooking the shop floor when the manager isn't present.• Managing Ebay click collect service and FastTrack service, whilst supporting customers with heavy items after purchase and also when returning to avoid accidents and maintain safety. Show less

• 

  Oxford

  Sept 2015 - Nov 2021

  • Provide direct support to young people and their families with supervision and as agreed in treatment plans.• Support risk assessment and safety planning, as part of the wider treatment and planning for young people who present in crisis.• Work alongside clinicians in the multi-disciplinary team in the assessment and treatment of families and young people and deliver effective packages of care.• Support facilitation of the DBT (Dialectical Behavioural Therapy) group and support young people and parents/carers working through the programme.• Providing a range of appropriate evidence-based interventions including individual support, behavioural management, implementation of PBS, delivery of meal supports, group work, parental and family support as agreed and negotiated with the care coordinator. • Flexibility in the delivery of care i.e. ability to work in other environments in the primary care sector to maximize contact with clients and other agencies. Show less • Develop and sustain models of participation enabling the voice of C&YP with experience of CAMHS to be involved in the planning, development, delivery and evaluation of services. • Plan, organise and facilitate participation opportunities for service users and staff through a number of avenues. e.g. 1-1 work, focus groups, away days, events, development of resources. • Implement and manage holistic approaches to care, working collaboratively alongside clinical staff • Look for and develop collaborative/partnership opportunities with other organisations within the community. Lead on these developments for Ox CAMHS .• Work with partner agencies to raise awareness of issues concerning C&YP with mental health concerns, those within services and those trying to access services now, or in the future. • Management and development of a programme for work experience opportunities in CAMHS for young people (at GCSE, A’ Level and/College courses, and pertinent university courses, as well as individuals interested in CAMHS for future careers.• Lead on the development, implementation and ongoing use/updating or the CAMHS website, ensuring information is C&YP friendly and accessible for all concerning technical use. Show less • Work with the participation team to promote and develop Youth Voice and the facilitation of Article 12 meetings. • To work under the direction of senior staff to identify participation projects and workstreams for children, young people and their families/carers to be involved in, and to promote participation as a key factor in service development.• Monitor patient-related outcomes using accepted outcome measures, and ensure these outcomes are fed back to children/young people and their families/carers appropriately. As well as run reports around feedback. • To facilitate improvements in levels of service user feedback across the service, using feedback processes such as ‘I Want Great Care’ and You Said, We Did processes, under the direction of management.• To support the learning of apprentices in the Service by allocating appropriate duties and by providing supervision, support and feedback to aid development• Support and supervise the development of apprentices within this area.• Other media and creative support e.g Videography, Photography, editing. Show less • Increasing service user participation and involvement in service re-development within CAMHS (Child Adolescent Mental Health Service) and adult mental health services.• Development of projects to support those in and out of recovery as well as assist carers.• Assisting and getting actively involved in Article 12 meetings.• Coming up with new and innovative projects to push services forward productively and efficiently.• Development of advertising for services concerning visuals and use of language e.g. Leaflets, flyers and posters.• Support the facilitation of events, meetings and conferences.• Photography, filming and media support. • Running reports for services over monthly periods in accordance with policy.• Creating specific surveys for each service and evaluating and collating feedback received through surveys. Show less

  • Crisis support and DBT Group Faciliatator

    Feb 2019 - Nov 2021

  • Oxfordshire CAMHS Quality & Participation Lead

    Jul 2017 - Nov 2021

  • Oxfordshire CAMHS Participation worker

    Nov 2016 - Jul 2017

  • Quality Project Apprentice

    Sept 2015 - Nov 2016
• 

  Oxfordshire Mind

  Dec 2021 - now

  Engagement and Developmet Service Manager (Berkshire West)