Steve Farrell

Experience

• 

  Clearwater Paper Corporation

  Oct 1997 - Mar 2016

  Coordinate and direct the activities of 120+hourly production employees to maximize productivity and minimize cost while maintaining safety and quality. Set and work within multi-million dollar budget- Provide information and training for crew on all equipment and processes- Assess needs of the crew and implement developmental processes- Plan effective use of available resources and assist in process and operational improvements- Instruct and lead crew in safe work practices in pursuit of zero injuries- Assure quality production- Lead crews in safe work practices, targeting zero injuries- Verify safety and environmental compliance and record keeping Show less Review, investigate, and formalize written responses to customer complaints and market information requests. Provide technical assistance to customers, sales, converting solutions, and operations.- Investigate complaints and Market Information Requests- Identify root cause and develop/implement corrective actions- Distribute reports to production, sales, and customers- Assist Quality Manager with grade development- Technical assistance to customers and Account Executives. Export and domestic- Visit customers to assist with quality problems in the field- Facilitate weekly quality conference calls and customer conference calls Show less

  • Finished Products Supervisor

    May 2011 - Mar 2016

  • Quality and Technical Service Representative

    Oct 1997 - May 2011
• 

  Edward Jones

  Mar 2016 - May 2017

  Financial Advisor

  - Series 7 and 66 licenses- Act as Fiduciary for clients- Provide retirement planning- Create relationships from face to face contact- Exceeded time and production based goals

• 

  Clearwater Paper Corporation

  May 2017 - now

  Review, investigate, and formalize written responses to customer complaints and market information requests. Provide technical and analytical assistance to customers, sales, converting solutions, and operations.- Investigate complaints and Market Information Requests- Identify root cause and develop/implement corrective actions- Maintain/Distribute formal letters of compliance to government regulated agencies (ex. ISO9001)- Product development technical expert- Technical assistance to customers and Account Executives. Export and domestic- Provide on-site technical service - Facilitate weekly quality conference calls and customer conference calls- Acting Quality Manager when away Show less

  • Technical Sale Representative Sr/Food Service Sales Manager

    Jun 2023 - now

  • Customer Service Manager

    Feb 2022 - Jun 2023

  • Quality and Technical Service Representative

    May 2017 - Jan 2022