Jim Parks

Experience

• 

  Lowe's Home Improvement

  Jan 2003 - Jan 2006

  Deployment Analyst

  Aligned technological capabilities with Lowe's business strategy supporting internal operations at the corporate infrastructure.

• 

  Hilton Worldwide

  Jul 2006 - May 2008

  IT Manager

  Infrastructure management of onsite infrastructure. Consisted of Windows infrastructure, Cisco networking, Symantec disaster recovery products, VMWare virtualization, and IBM SAN Storage.

• 

  ACN Inc

  Jun 2008 - Nov 2011

  Supervisor of Corporate Tech Support

  Managed support and operations of the corporate support team. Mitigated risk through refining processes and aligning them to the business strategy. Improved compliance within defined corporate SLA's via streamlined methodologies.

• 

  JCMR Technology

  Nov 2011 - Oct 2013

  Partnership relations, strategic direction, technical training plans and enablement, market growth Architecture, design and implementation of Enterprise business solutions. Main areas of focus are Endpoint Management, Storage, Virtualization and data protection.

  • Practice Director

    Dec 2012 - Oct 2013

  • Managing Consultant

    Nov 2011 - Dec 2012
• 

  Flexential

  Oct 2013 - Feb 2019

  Led the transformation of a decentralized Business Unit operating model into a streamlined, functional organization, setting the stage for the company to efficiently grow through acquisitions and mergers.Crafted and rolled out an all-encompassing strategy to enhance our service offerings. This included setting clear standards, developing a robust market entry strategy, and initiating projects to improve operations.Directed the Integration Management Office's activities during a significant $1.3 billion merger between domestic and international Data Center firms, achieving complete integration one quarter earlier than planned and perfectly synced with our synergy goals. Show less

  • SVP, Central Operations

    May 2017 - Feb 2019

  • Vice President, Service Delivery

    Mar 2015 - May 2017

  • Director of Service Delivery

    Oct 2013 - Mar 2015
• 

  Passport

  Mar 2019 - Mar 2024

  Strategic leader of Passport’s FinTech Software as a Service platform servicing Municipalities and private businesses across the United States. Spearheaded the development and implementation of comprehensive business strategies, translating high-level objectives into actionable plans. Demonstrated a keen ability to align operational activities with the company's long-term goals, driving sustainable growth and market competitiveness.Led the charge in Sales, Marketing, R&D, and Cost of Goods Sold teams, sparking a 19% jump in yearly earnings by introducing new products and breaking into new markets. Brought to life a comprehensive plan for boosting revenue, which led to a ~15% yearly increase in recurring revenue, all while staying in step with our long-term goals. Built strong partnerships that boosted the use of Mobility Management solutions by ~25% in new markets, thanks to broadening our reach across different industries.Championed creating and rolling out a Cost Management strategy, which cut our yearly operating costs by about 25%, helping us attain a more accretive cash flow outlook. Show less Spearheaded developing and implementing comprehensive business strategies, translating high-level objectives into actionable plans. Demonstrated a keen ability to align operational activities with the company's long-term goals, driving sustainable growth and market competitiveness.Led the pivot of our product strategy towards a Vertically Integrated SaaS platform focusing on payments, Introducing an extra ~$5M in annual recurring revenue in the first year alone. We drove the expansion of our revenue streams, growing from two to five integrated SaaS product lines within our industry, which equated to a 30% increase in annual revenues. Overhauled the user experience across various platforms to offer a unified, single interface, improving user satisfaction by 40% and cutting down the time it takes to onboard new customers by 30%. Worked closely with the CEO and senior leaders to draft a corporate strategy that cut our expenses by 15% and boosted our production efficiency by 30%. Set up key performance indicators that led to a 25% jump in operational efficiency across the company, ensuring our operations aligned with our growth ambitions.Crafting a forward-looking operating strategy helped the CEO and the Board boost operating cash flow by more than $1M over two years.Revamped our international R&D efforts, slashing R&D costs by half while speeding up our products' time to market by 15%. Show less Led the charge in adopting agile methodologies, crafting detailed product roadmaps that matched our delivery goals across various projects, which led to a 35% boost in our ability to deliver on time.Managed efforts that cut down R&D expenses by ~15%, improving how closely our projects matched our product roadmap from 40% to 85%. This not only made our resource use more efficient but also made sure our strategies were better aligned.Implemented specific strategies for hiring talent that strengthened our Product and Engineering leadership teams, securing an 80% retention rate for crucial positions in the first year.Introduced a customer-focused engagement approach, ensuring our clients' use of our products was in line with our strategic plans in a transactional SaaS setting. This led to a 20% increase in customer retention and a 15% rise in upsell opportunities. Show less

  • President

    Jul 2023 - Mar 2024

  • Chief Operating Officer

    Apr 2021 - Jul 2023

  • SVP, Operations and Engineering

    Oct 2019 - Apr 2021

  • VP, Client Operations

    Mar 2019 - Oct 2019
• 

  Ntirety

  Jul 2024 - now

  Chief Executive Officer