Peter Ling

Experience

• 

  Starbucks

  Sept 2013 - Nov 2013

  Barista

  Providing high-quality hand-crafted beverages including multiple hot and cold drinks and food. Throughout my period working here, I gained a passion for coffee and adept knowledge of the process in which the beans are ethically sourced ensuring that the last process in the production chain, the coffee making, is as high as possible quality.Providing superb customer service engaging individually with each customer. Embracing the diversity of individuals and treating each customer with respect ensuring that I could provide an uplifting experience in every aspect of my work. Making sure that each customer felt a sense of belonging to not only our Starbucks store, but also through the friendships made with myself as a Barista. Show less

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  Ipswich Borough Council

  Nov 2013 - Aug 2024

  - Managing, curating and negotiating the full artistic programme at both Ipswich Regent Theatre (1551 cap.) and Corn Exchange (up to 1,026 cap), whilst developing the organisational programming strategy.- Project-managed the procurement, implementation and ongoing delivery of a new ticketing system (Ticketsolve), new website and re-brand, transforming online customer experience and consolidating organisational mission, vision and core values.- Development of commercial opportunities and income generation through contractual arrangements, pricing analysis, marketing & audience development enhancements and new income schemes.- Implementing service improvements such as e-tickets (99% uptake), online help centre (diverting 9,000 customer queries online in 4 months), ticket protection, ticket scanning, inventory management, improvements to pricing and scale of house.- Introduced accessibility improvements including British Sign Language interpreted and relaxed performances, enhanced guidance and online booking mechanisms.- Robust management of all ticketing systems, pricing, ticket agent allocations, pricing manifests, sales reporting and tracking, on-site box office and customer service.- Leading the venues’ response to the COVID-19 pandemic through effective crisis management; retaining events, audiences and income, developing practical reopening measures (including COVID pass), spearheading live-streamed performances. Show less As part of a busy and forward thinking team, I led the planning, preparation and delivery of key marketing and publicity campaigns. I helped deliver a wide range of high quality marketing initiatives to support existing and emerging audiences.Key roles:- Implementing coordinated marketing campaigns across multiple council portfolios including Ipswich Museums Service, the Regent Theatre & Corn Exchange, parks, elections, sports services, and general council communications.- Developing strong collaborative relationships with local cultural and business partners and constructing shared marketing initiatives and campaigns.- Overseeing the management of all social media accounts associated with Council services and curating relevant and interesting content tailored to each audience.- Assisting senior management with crisis and emergency communication support. Show less Coordinating the Council's obligation to fulfil duties under the Freedom of Information Act 2001. Acting as the point of contact for information requests and responsible for logging, tracking and monitoring all incoming queries.I ensure that requests for information are dealt with in a timely manner within the 20 working day statutory deadline, working with officers at all levels within the Council. I provide advice and support service to all Council service areas and business units in respect of the Data Protection Act, 1998 and the Freedom of Information Act, 2000 and any other related legislation. I work to promote transparency within the Council to develop a culture of data sharing and an understanding of the efficiencies which come with releasing data freely. This involves administering the FOI disclosure log on the Council's website, and developing ways to freely provide other information for public consumption.A further role is working with Customer services to adapt the process within their CRM system; streamlining the process within a cohesive online structure. Show less 1) My work within the Community Engagement & Diversity team aims to develop suitable and relevant structures to empower local communities to engage with the Council. We are growing local democracy in the form of Area Committees, which commission projects to impact in communities; these provide a platform for members of the public to engage with public services, 3rd sector organisations, and funding to make meaningful, positive changes in their neighbourhoods.2) I manage our engagement through social media and online networking; developing strong links between the Council, residents, and local VCS groups. Our position online is key to future engagement with social media not only enabling us to allow the public to engage on an ever growing platform, but also to listen and understand our communities through their online discussion.3) I oversee the administrative aspect of Area Committee, and community grant funding; ensuring that payments are prompt, records are accurate & the required support is given to VCS and community groups. I also develop website functions enabling Area Committee information is easy to access and in a format that is understandable by the diversity of the community.4) A key part of understanding communities is through our use, and analysis of data; I support the production of the annual 'State of Ipswich' report, a joint venture between Ipswich Borough Council, and University Campus Suffolk (UCS). This report is based on key themes and trends across Ipswich and aims to provoke discussion, and encourage further research on topics of interest from around the town. 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  • Shows & Finance Manager (Ipswich Regent Theatre)

    Oct 2018 - Aug 2024

  • Project Officer (Ipswich Regent Theatre)

    Mar 2017 - Oct 2018

  • Marketing Officer

    Nov 2016 - Mar 2017

  • Marketing & Communications Project Officer

    Dec 2015 - Nov 2016

  • Freedom of Information Officer

    Sept 2014 - Nov 2015

  • Community Engagement Officer

    Nov 2013 - Nov 2015
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  TRG Arts

  Sept 2024 - now

  Communications Executive