Phillip Smit

Experience

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  Creative Studios JHB

  Jan 2000 - now

  Principal Owner

  Wedding and event Decor company www.creativestudiosjhb.co.za

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  Sparkling Waters Hotel

  Jul 2004 - May 2006

  Front Office Manager

  Front Office Manager: Check all reservation, Check in and check out, Guest accounts, night audit, Duty Manager: Open and close of Hotel, Departmental cash-ups, departmental service supervision, Conference Coordinator: Site inspections, conference reservations, function sheets, venue set-up, rooming lists, room drops coordination, final accounts & debtor account & Floor Manager: assist with equipment, tea breaks & general supervision.

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  Recreation Africa Leisure Industries

  Jul 2007 - Oct 2012

  Rooms Division Manager Misty Hills

  Rooms Division Manager Misty Hills Country Hotel, 207rooms I controlled, check all reservation for special and VIP requests, Check in and check out, Guest accounts, night audit, and general supervision of 15 staff members consisting of reception staff, switchboard, porters and guest relations officer, also handled and coordinated various international tour groups arrivals and departures. Compiling revenue reports as well as created and established the Hotel VIP report.Controlled all aspects of housekeeping including, all aspects of running internal laundry, upgrading rooms internally (Did the whole process personally :painting, color washing walls, soft furnishings, curtaining of specific Suites in December 2009), maintaining par stock levels from par 1.2 to par 3, linen orders and comparisons based on best price system, implementing various control systems not in place before (key control, store control, guest amenity control, proper linen control), Firstly took over a permanent staffing compliment of 36 room attendants and 5 supervisory staff including FO staff from April 08 to July 08. FOM appointed and focus moved to housekeeping. 62 new rooms build and coordinated completion of these rooms with regards to operating equipment, soft furnishings etc. In September 2009 the company went over to an outsourced housekeeping company and all staff had to be trained starting with the basics of housekeeping up to more advanced levels of service. I was personally involved in this training in the effort to upkeep my current 4 star standards of service, In October 2010 the housekeeping contract was cancelled and the whole housekeeping department had to be re-staffed with mostly unskilled staff I was and still am responsible for the training and wellbeing of this new staff compliment, to reach 4 star cleaning standards. In total currently I have 60 staff members reporting to me in both Front Office and Housekeeping Show less

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  Kedar Country Hotel Conference Center and Spa

  Feb 2012 - Apr 2012

  Relief Manager

  Kedar Country Hotel consists of 65 rooms and conference facilities for up to 150 delegates in the Boekenhout Fontein room Cinema style, the Summerhouse 50 delegates & Legotla 40 delegates. I have attached a photo as requested as well.Duties: I was given this opportunity to wear my General Managers hat. I enjoyed and executed this task well. The previous GM had resigned and I was the best candidate to fill the temporary position at such short notice. This Hotel has 65 rooms that has an occupancy of 70-100% I was in charge of 100 staff members in total, from the front line to the landscapers. In this period the budget was met and the food and beverage cost dropped from 45-32%. My operational structures were put in place and are still executed thoroughly.The Hotel also has the Paul Kruger Country House museum that is a national heritage site. Here my duties included the tours (resident tour guide), exhibitions, curator ship and general up keep in conjunction with the National Heritage Foundation. Assisted by Prof. Annemarie Carlson. It was an exciting and challenging experience and I know that I am responsible and capable of such a position in the future. Show less

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  Www.riverstonelodge.co.za

  Nov 2012 - now

  Deputy General Manager

  1. Deputy General Manager2. Rooms Division Manager3. IT Solutions Manager software and Hardware4. Maintenance of grounds and gardens5. In-house organic vegetable garden developer6. In-house graphic designer: flyers, e-mail signatures, banners7. In-house wedding planner and décor service provider8. Conference and sales manager, STO, FIT, Corporate & Government 9. Human resources assistant10. Digital Marketing developer11. Website developer and maintenance12. Social Media developer and maintenance 13. STO Online booking engine management14. Kitchen manager15. Assistant chef and restaurant manager Show less

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  Orion safari lodge

  Oct 2017 - now

  Deputy General Manager

  Current – Orion Safari Lodge, RustenburgDeputy General Manager, 2 October 2017 to current – 3 star property with 131 roomsPortfolio included the following areas / divisions1. Deputy General Manager2. Rooms Division & Food and Beverage3. Operations Manager4. Kitchen manager5. HR / PD Officer6. Maintenance7. Grounds and gardens8. New projects Manager9. Relief General Manager / Remote General Manager – Ditholo Game Lodge, Bela Bela10. HR / PD Officer Show less

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  King's gate hotel - Managed by Sovereign Hotels

  Oct 2019 - Dec 2019

  General Manager - Consultant