Ian Jasper Creencia, MBA

Experience

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  McDonald's Philippines (Golden Arches Development Corporation)

  Jun 2011 - May 2015

  Senior Service Crew and Restaurant Basic Trainer

  ° Performs Order taking from customers in the restaurant.° Handles the McDelivery System and ensures that sales target are met monthly° Trains newly hired members to restaurant basic and safety procedures.

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  Government Service Insurance System

  Apr 2014 - Jun 2014

  Summer Internship
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  JPMorgan Chase & Co.

  Jun 2015 - Jun 2017

  Fraud and Risk Management Analyst II

  Responsibilities:The first line of contact in assisting customers' queries regarding their credit card applications, placing security verification process to ensure that new customers' information is safeguarded and existing customers' account information across all products of Chase Bank are matched and secured during and after the application process.Conducts Fraud Red Flag screening, and keeps an eye on possible fraud trends to minimize risk and escalates it to the Line Managers of the process for documentation and investigationsAnalyzes data to identify any fraudulent or suspicious activity within client's accounts and profileProvides recommendations to customers on ways to avoid identity theft.Knowledgeable to use Lexis Nexis and other risk-related applications and systems.Responsible to send Chase Product updates to all teams and tasked to disseminate process changes and updates Tasked to handle 10 members of the sub-teams to ensure that scorecard metrics are met and best practices are shared to deliver outstanding customer service. Subject Matter Expert on Fraud Prevention Operations at Chase Bank Provides support to the new joiners of the business unit as they undergo their development center and nesting stage Five Keys to A Great Customer Experience Awardee First Quarter 2016Five Keys to A Great Customer Experience Awardee Second Quarter 2016Five Keys to A Great Customer Experience Awardee Third Quarter 2016Five Keys to A Great Customer Experience Awardee First and Second Quarter 2017 Show less

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  ANZ

  Sept 2017 - Feb 2023

  ° End-to-End Trade Life Cycle° Settlements of Foreign Exchange Trades and Deals Daily for Small and Medium Enterprise segment ° Reconciliation of Aging and Oustanding Items from the system vs journal entries and other financial database° Investigation and Resolution of failed trades and deals and other issues arising from internal and external clients°Knowledge on the flow of Nostros, Vostros, and SWIFT° Involves in Process Improvement, Business Continuity Process, and Improvement of existing automation° Exposure with the use of macros, bots and automation for process improvement°Collaborating with related business units such as Post Settlement Investigations, FX Static Data Team and Client Service Desk to achieve a best in class product and service delivery to the clients°Responds to escalations received via email from Internal and External Stakeholders.Trains and Coaches Junior Staff members. Performs Crosskilling and Upskilling for SME FX and other team members overseas.Subject Matter Expert of the SME FX Settlements team.Represents the team in tri-hub meetings and calls with the leadership team. Show less ° Responsible to collect documents and onboard new clients of ANZ's Institutional and Corporate Banking° Conducts profile and document review and ensures that it is compliant with internal and external policies.°Performs checker role for specific Core Controls Processes° Functions as a new account opening officer for AUD accounts and Foreign Currency Accounts, ensuring that data input is accurate/matching to existing or new records° Performs account maintenance for existing accounts, ensuring that any amendments are supported with correct forms or documents.°Perform follow-ups to clients and internal stakeholders such as bankers or traders on pending or missing information concerning account opening or account maintenance° Executes Cheque Verification to Telegraphic Transfer cheques received from the branch.° Represents the team in tri-hub meetings and calls with the leadership team.° Knowledgeable in the end-to-end process of account opening and closure and maintenance of various products offered by the bank such as Term Deposits, Foreign Currency Accounts, Real Estates Accounts, Escrow, Manager Accounts, Bankruptcy, and the likes.° Part of the Process Improvement team to streamline the 3 subteams in Client Enablement and Account Opening and Maintenance. Show less

  • Process Specialist- SME Foreign Exchange Settlements

    Oct 2018 - Feb 2023

  • Payments and Cash Operations Officer - Account Opening and Client Onboarding

    Sept 2017 - Oct 2018
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  National University - Philippines

  Aug 2022 - now

  Professional Lecturer IV

  I work part-time as a Professor for College students, specializing in Business subjects.

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  LSEG (London Stock Exchange Group)

  Feb 2023 - now

  Senior Analyst - Regulatory Operations, Market Operation

  As part of the Regulatory Operations management team, I am responsible for keeping abreast of all LSE & Turquoise developments and their impact on operational processes relating to regulatory requirements such as MiFID II.Takes the lead on designated projects and relationships as directed by the Manager of Regulatory Operations. Running core business processes on a day-to-day basis by leading a team, applying expertise, and managing stakeholdersProactively identify issues, execute resolutions, and implement process improvementsInvestigate process failures and implement corrective actionsDefine and devise internal operational processesEnsure reduction/avoidance of incorrect submissions, and rejects – to improve overall compliance with our regulatory responsibilities with NCAs and other regulatory bodiesManage and produce regular and ad hoc regulatory reports across current and future regulatory obligationsMaintain data integrity and quality standards including resolving existing data integrity and quality issuesIdentify and build the business case for recommendations to improve operational processes, policies, and systemsWork as, and with, project leads for department and company projects to cover department impacts and the efficient completion to scheduleParticipation in internal projects focused on process improvement on Industry/Regulatory change and product launches (including the upcoming re-platforming of the FX business)Represent the team both internally & externally where appropriate, maintaining working relationshipsUnderstand the causes and impacts of operational risks, to consistently manage and minimize risk, escalating complex operational risks where requiredFirst-level responsibility for the training and development of specific team membersManage UAT testing as required Show less