Rajdeep Kang

Experience

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  ICICI Bank

  May 2005 - Sept 2008

  Branch Operations Manager

  • Providing resolution to customer complaints/queries within TAT• Verifying transactions done by officers and junior officers• Opening, Closing and Transfer of fixed deposits & saving accounts as per bank’s KYC guidlines• Issuance of drafts and banker cheques • Supervising Inward/Outward cash remittances relating to Currency Chest• Cross-Selling products viz. Life Insurance, General Insurance, Mutual Funds and Gold Coins• Sustenance of Six Sigma and Five S activities

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  HDFC Bank

  Sept 2008 - May 2012

  Branch Operations Manager

  • Checking KYC compliance prior to client on boarding (current & saving account) by ensuring the following:o Documents submitted for account opening are verified from government websiteso Manual watch list checking• Monitoring of high value trans actions in newly opened accounts to check for any deviation from the customer’s declared profileResponding to AML alerts received for accounts by conducting due diligence and Sharing the report with concerned teams• Enabling branch operations team to achieve their cross sells targets• Responsible for training team members and mentoring new hires• Resolving escalated customer service concerns• Acting as SPOC for high net-worth clients• Liaison with the Circle/Central office for various admin/compliance requirements• Ensuring adherence to audit and compliance guidelines • Responsible for branch audit rating• Supervision of office accounts• Generation of MIS pertaining to compliance, risk and advances • Handling/ recording of double lock inventory and branch’s FOREX operations. Show less

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  YES BANK

  May 2012 - Nov 2013

  Branch Service Manager

  • Leading the Branch Operations team to ensure error free execution of financial/non-financial transactions as per compliance norms• Leading the Customer Service team to provide high level of customer service by resolving their queries/concerns promptly and efficiently• Responsible for branch rating and compliance• Resolve KYC remediation issues for account opening and keep the FTNR level at minimum 2% level. Perform quality checks and monitor service delivery and ensure accomplishment of targets • Cross training resources by implementing periodic job rotation• Employee engagement and growth by enabling them to meet their KPI• Presenting Branch status, business growth and areas of improvement to Cluster Head• Co-ordinate issues of different Govt. officials (from income tax/police) concerning income tax/fraud cases of the branch account holders • Preparing and maintaining KYC annual review for various corporate associates• Investigate, review and resolve AML related alerts. Ensure efficient identification and monitoring of suspicious activities and transactions and timely reporting of suspicious transactions to AML Compliance Officer Show less

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  Touchstone Education

  Sept 2017 - May 2018

  IELTS Academic Coordinator

  • Responsible for working with students to achieve academic success and with teaching staff to help implement academic strategies.• Managing and coordinating a variety of academic projects, activities, reports and schedules• Manage conferences and workshops, monitor teachers classrooms and review new curriculums and classroom material with teachers individually or in a group setting, Maintaining inventory of books and material• Assess Student performance .Manage and analyze weekly data to ensure students received proper grade, Supporting students in enrolment and extensions. Show less

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  IndusInd Bank

  May 2021 - now

  Deputy Branch Manager