Kelli DeGraw

Experience

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  St. Anthony's Hospital

  Dec 1995 - Jan 2000

  Dept. Director’s Secretary – Resource Mgmt (Case Mgmt/Soc. Services) & Quality Improvement (CVI)

  • Supported and maintained several directors’ calendars and day-to-day events.• Recorded and maintained JCAHO required minutes for department and medical staff meetings.• Communicated with Hospital Organization Executives regarding meetings with directors and staff members.• Maintained and supported Social Service needs, Structure Standards and department manuals.• Coordinated JCAHO Mock Survey• Updated job descriptions and evaluations, annually or as needed.• Combined Case Management Department Structure Standards for Bayfront - St. Anthony’s Health System. Show less

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  EMedicine.com, Inc

  Sept 2000 - Jul 2002

  Client Services Specialist, Marketing Assistant, Administrative Assistant, Conference Coordinator

  • Communicate with coordinators of the web site regarding client needs and resolve technical problems.• Compile various reports and databases from the Internet and directory research for CEO, Marketing Department, and Sales Representatives.• Support staff for Executive Assistant with various office needs: reservations, staff updates, manuals, and account payables.• Maintain office needs when the Executive Assistant is not available or not in the office.• Contact and facilitate the needs of new trial users (clients) through telephone and email• Coordinate needs for conferences / trade shows: registration, travel arrangements, shipping, marketing materials, and communications.• Provide computer troubleshooting tech support to the office Show less

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  PearlsReview, Inc.

  Apr 2004 - Aug 2008

  Customer Service, Accounting Clerk, Payroll Clerk, Asst. Web Administrator

  • Facilitate/Build new group accounts• Train and Instruct Group Administrators about the system and Administrative abilities• Maintain and Distribute Welcome Packages for groups: announcement flyers and instructions.• Assist customers to register and utilize the Pearls Review Online Nursing Education Center• Responsible for tracking day-to-day expenses, accounts receivable and payable, deposits, online transactions, and taxes (Fed., ST, UC, 1099’s)• Compile various reports for Group Administrators, Executives and CPA.• Maintain QuickBooks Accounting System• Train and Assist Sales Staff with system or account/transaction questions• Collaborate with website programmer to resolve technical questions based on customer feedback.• Daily system/website updates as required by Executives or customers• Maintain Provider information for CE Broker (FL Board of Nursing Provider Requirement): Updating CE Broker with available topic/CE’s, uploading all CE’s earned• Coordinated educational lectures including: registration, venues and travel• Documented and communicated system ideas and needs for system rebuild. Show less

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  OnCourse Learning

  Aug 2008 - Nov 2018

  Client Advocate, CE Direct, Healthcare

  Previously Gannett Healthcare Group• Responsible for the client satisfaction, retention and utilization of Online Educational platforms• Responsible to renewal contracts for assigned accounts (nationally)• Introduce and provide Implementation Training for new clients• Create, maintain and distribute Marketing Materials & Welcome Packages for groups: announcement flyers and instructions (new and existing clients)• Responsible for loading client users into our system• Continued training of clients or new administrators to the educational platform(s)• Help to create Best Practice or Utilization tools with all clients• Coverage to the National Customer Call Center: incoming calls for Nurse.com, ContinuingEducation.com, TodayinPT.com, TodayinOT.com, NutritionDimension.com, and CE Direct when needed• Able to help individuals with our educational website in regards to: login assistance, refunds,subscription, magazine distribution, and educational content or topics• Documented and communicates system ideas and needs for system enhancements.(previously Gannett Healthcare Group Account Services Representative - company change 12/29/2014) Show less

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  Relias

  Nov 2018 - now

  Sr. Enterprise Client Success Manager

  Continuing all client relations I had under OnCourse Learning, now with Relias, through 11/2018 acquisition.